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face id

why do i have to enter a passcode when i have face id?


iPhone 12 Pro, iOS 14

Posted on Aug 15, 2021 9:32 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 15, 2021 11:31 AM

Under some circumstances, you'll still need to enter your passcode on your iPhone.


These include:

  • After 3 to 5 failed attempts at Face ID
  • You're wearing a mask or facial covering
  • The device has just been turned on, restarted, or updated
  • The device hasn't been unlocked for 48 hours
  • The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
  • The device has received a remote lock command.
  • After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.
  • You're trying to make changes to your device, like accessing passcode settings or installing an update


Use Face ID on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If you have an Apple Watch, you can unlock your iPhone using your watch when your iPhone recognizes you're wearing a mask.


Unlock your iPhone with Apple Watch when you're wearing a face mask - Apple Support

1 reply
Question marked as Top-ranking reply

Aug 15, 2021 11:31 AM in response to N2K

Under some circumstances, you'll still need to enter your passcode on your iPhone.


These include:

  • After 3 to 5 failed attempts at Face ID
  • You're wearing a mask or facial covering
  • The device has just been turned on, restarted, or updated
  • The device hasn't been unlocked for 48 hours
  • The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
  • The device has received a remote lock command.
  • After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.
  • You're trying to make changes to your device, like accessing passcode settings or installing an update


Use Face ID on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If you have an Apple Watch, you can unlock your iPhone using your watch when your iPhone recognizes you're wearing a mask.


Unlock your iPhone with Apple Watch when you're wearing a face mask - Apple Support

face id

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