I have an iPhone 6s that needs a battery replacement but also has a cracked screen. Is it possible to send it in (I live in a country area and do not have access to an Apple Store) for both repairs to be conducted at the same time, as it looks like you can only select one repair at a time? If I select battery replacement and send it in, will the screen also be fixed or will it be sent back unfixed?
iPhone 6s
Thank you Carlos,
Apple Support do not have information regarding how to request multiple repairs for a device on the website, and as I do not have AppleCare+, I can not access the chat or phone back options... I do not have access to the Apple Store where I am as I live in a regional area and am working during their opening hours. I ended up posting my question here as that is what the Apple Support site suggested.
I just wanted to see if anyone else has had this issue and finding out if Apple will fix the screen if I select Battery Replacement or if they will just send it back due to the broken screen. If I send my phone in for a screen repair, I am sure that they will not replace the battery and that will still need to be done. I am willing to pay for both repairs, but can’t work out how to request it.
Thanks.
Just in case anyone else has the same question later, here is the process:
Either make an appointment at an Apple Stire or approved Service Provider for assessment of the broken device. They will then create a Repair ID, and forward it on to Apple.
Or, if like me you are too far from an Apple Store or authorised Sercive Provider, phone Apple Support and request a repair request to be generated. Apple Support will give you the info to be able to post the device in to them, check it over then let you know how much it will cost to repair.
In this case, as multiple things are wrong (screen and battery), the maximum cost will be AUD $701.95 in 1019 for a replacement (refurbished) iPhone 6s if not deemed repairable by the Tech. This is a lot more expensive than just the screen repair, and battery repair ordered separately, but there is no guarantee that the phone may not be determined to be unfixable anyway requiring a replacement.
A new iPhone 7 is currently AUD $749 for the 32GB model meaning that there is not much point in repairing the 6s...
Hello Mwolltto,
Thank you for using Apple Support Communities! I understand from the information you provided that you would like to know more about repair options for your iPhone; I'd like to help.
It would be best to contact Apple Support directly for repair options:
Best Regards.
Screen is cracked and battery needs replacing
