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kerries27 Author

Level 1

4 points

iphone 6 restore/update query....

I have an old iphone 6. Which wont restore and continually presents me with 'connect to iTunes black screen. How can I update and make it functional? It wont update via my Mac iTunes. Thanks in advance!

iPhone 6

Posted on Jan 22, 2019 8:11 AM

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Level 10

196,510 points

Posted on Jan 22, 2019 8:32 AM

If you get an error message again, you can use this guide to troubleshoot the cause of specific errors: https://support.apple.com/en-us/HT204770

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Best reply

Level 10

196,510 points

Jan 22, 2019 8:32 AM in response to kerries27

If you get an error message again, you can use this guide to troubleshoot the cause of specific errors: https://support.apple.com/en-us/HT204770

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kerries27 Author

Level 1

4 points

Jan 22, 2019 8:29 AM in response to seanfromllanelli

ITts my very old phone (current one dropped and needs repaired so using it until its fixed) the software needed updating as it had been a couple of years since I last used the phone. When i tried to update by connecting to itunes its given me the death screen!

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Level 7

33,251 points

Jan 22, 2019 8:12 AM in response to kerries27

Hi there.

Did you try to put your device in DFU mode and try to restore it that way?

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Jan 22, 2019 8:12 AM in response to kerries27

Was that the original phone you brought? Or did you get it secondhand? Ta

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Level 10

196,510 points

Jan 22, 2019 8:13 AM in response to kerries27

What happens when you attempt to to restore it using iTunes from your computer?

If you get an error message, what does it say? Exactly?

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kerries27 Author

Level 1

4 points

Jan 22, 2019 8:28 AM in response to sergekills

Apologies I'm not great with this. Had to google DFU. Have put it into DFU mode and now trying to update.....will let you know outcome. :)

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kerries27 Author

Level 1

4 points

Jan 22, 2019 8:31 AM in response to KiltedTim

Cant remember exactly...now trying to restore in DFU mode but something along the lines of

iPhone cannot update (error message 4005??)

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kerries27 Author

Level 1

4 points

Jan 22, 2019 8:42 AM in response to KiltedTim

Thats great thank you so much. Its not worked in DFU mode either

Error message states ;

The iPhone could not be restored. An unknown error has occurred (4005).

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Jan 22, 2019 8:44 AM in response to kerries27

That fine as you will still be able to use your Apple ID with it. Ta

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iphone 6 restore/update query....

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