Sim not valid

Question

Level 1

4 points

Sim not valid

I erased setting in I phone and then putting my sim card again in Apple iphone and now error is occurred.

It is written here that " the sim card that you currently have installed in this iphone is from a service provider that is not supported under the activation policy that is currently asigned by the actiavation server. This is not a hardware issue with the iPhone. Please insert another sim card from a suported service provider or request that this iphone is unlocked by your service provider. please contact apple for more information".

I am from Pakistan. I dont know what happened. By the way I reset setting in my iphone.

iPhone SE

Posted on Jan 23, 2019 3:35 AM

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Answer 1

kb1951

Level 10

126,161 points

Jan 23, 2019 3:56 AM in response to kamran1610

You need to contact the carrier the phone is locked to and get it unlocked.

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Answer 2

ProustGiulio

Level 10

209,922 points

Jan 23, 2019 3:52 AM in response to kamran1610

Have you already tried to contact your cellular carrier, explaining your problem?

Regards

Giulio

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Answer 3

kb1951

Level 10

126,161 points

Jan 23, 2019 3:43 AM in response to kamran1610

The message that you got indicated that the phone is locked to a different carrier than the carrier that the SIM card is from. If you had your phone unlocked at one time, it has relocked to that carrier. You will need to contact that carrier to get your phone unlocked. See here: https://support.apple.com/en-us/HT201328

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Answer 4

kamran1610 Author

Level 1

4 points

Jan 23, 2019 3:47 AM in response to kamran1610

I also did "reset all settings" and "erase all content and setting" and also "reset network setting". I dont know what happened. I think that from Pakistan, may be this is showing like this.

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