IPad AppleId

Hello, I want to contact the Russian support service, being a citizen of Azerbaijan.


However, there is one problem, about a month ago when i tried to access the site and find out contacts, etc. , still pops up to this day: "We apologize. At the moment, the request cannot be executed."


What does it mean? How do I contact them and what is needed for this?

Same with american support btw.

Posted on Jan 23, 2019 6:33 AM

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5 replies

Jan 23, 2019 6:36 AM in response to elalikhanov

What part of support are you trying to contact? Here are some links to try.


Apple ID Support




Apple ID Support (2) 




Apple Support by e-mail or chat    Work through the screens to get a chat option.    




Apple Support using Twitter






Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 




iTunes Support






iTunes Support – world wide


Apple Support Contact




Work through the screens to get an email or chat option.




Apple Support by e-mail or chat

Jan 24, 2019 5:55 AM in response to Eric Root

Eric Root,Thanks for your response.


However you haven't understood me properly.The link you provided to me that "Work through the screens to get a chat option" along with Apple Support by e-mail or chat Apple Support Contact isn't working at all. I'm getting this since December : "We apologize. At the moment, the request cannot be executed."

But from the link Apple ID Support (2) i see the number i needed to call. Will it work in this case if i call them? Don't you need to send a request first in order to find out the exact time and day of the call?


Thanks in advance.

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