Message: MacOS Installation Couldn't be completed.

Hi,


A friend told me yesterday that after updating his iMac, he got the following message this morning:


'MacOS Installation Could not be completed.'


Various restarts did not help. The above message came back every time. Then he has reinstalled macOS, and with success. The iMac starts up again as it should.


He told me that this problem also occurred in December 2018.


What we have done this morning:

Run EtreCheck (Please let me know if the log is necessary.)

Apple hardware test. No problems found.

NVRAM / PRAM reset.



Specs iMac:

iMac Mid 2011

High Sierra 10.13.6


Any idea what we can try, or what causes this problem?


Thank you.



Posted on Jan 24, 2019 6:13 AM

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12 replies

Jan 25, 2019 8:47 AM in response to BDAqua

I asked him if he wanted to explain it better to me.


Last Wednesday he installed an update of macOS. Yesterday morning during startup he got the message 'MacOS Installation Could not be completed'


Then he restarted the iMac several times. The above message came back every time.

Then he turned off the iMac. After turning on the iMac, he pressed the CMD + R key and chose 'Reinstall macOS'


After reinstalling macOS, the above message is no longer visible during the iMac startup.


But, he thinks that if he wants to update macOS the next time, the message will come back.

In December 2018 he also had this problem after an update of macOS.

Jan 25, 2019 10:32 AM in response to MrHank

Just to be clear, nany have thought or exected the security update for High Sierra being installed when the Mac was going beyond the call of duty & was trying to install Mojave with no such input from tje user.


But many have just had inexplicable install problems, I once thought it might be a screw up on the server end.

Feb 8, 2019 10:43 PM in response to BDAqua

For the problem "The main OS Installer distribution (/Volumes/DS10 SSD/Library/Updates/AtomicUpdates/041-31490/041-31490.English.dist) did not load with error: The file doesn’t exist.", I saw on my MAC this after the recent security patche update. I held down SHIFT and was able to safe boot.


I found a file installinfo.plist in /macOS Install Data/ (I think, either that or /Preboot…), there is an error in this file. Make a copy of the original and keep it safe. Then make another copy onto a place where you can edit it (I used Xcode).


Change the Payload Directory string and Software Update Distribution string. Remove /AtomicUpdates from the path. Your language will of course differ. My new strings looked like this.

/Library/Updates/041-31490

/Library/Updates//041-31490/041-31490.English.dist


Copy the file installinfo.plist back to the original place. You will need to authenticate this change.


Once I did this, I rebooted and the update finished without further problems.



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Message: MacOS Installation Couldn't be completed.

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