Mac Mini (2018) Misconfigures USB 3.1 (gen 2) Hub using Mojave (both 10.14.2 & 10.14.3)

Just purchased a USB 3.1 (gen 2) hub from StarTech (Model #HB31C4AB). MacOS configured the expanded port as 4 x USB 2.0 (which are limited to 480 Mbps) instead of 4 x USB 3.1 (gen 2) (which are limited to 10 Gbps).


Calls to Apple tech and StarTech tech support as well as a report send to apple.com/feedback have not, as yet, lead to a resolution.


Has anyone in the tech community encountered a similar issue and, if so, would there be a workaround available?


-- David

Mac mini 2018 or later

Posted on Jan 24, 2019 8:19 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2019 5:32 AM

It turns out that the MacOS is not to blame. The culprit is a USB extension cable (Type-A male to Type-A female) that I was using to connect the USB 3.0 device to the USB 3.1 hub. Use of this specific cable apparently causes the USB 3.1 hub to detect the memory key as a USB 2.0 device.



-- David

18 replies

Feb 2, 2019 4:02 AM in response to ismaeel0615

That configuration should work fine depending on the other devices connected to the hub. One concern is the power requirement of the drives (you may want to check with the manufacturer). The power provided by the Mac mini Thunderbolt 3.0 / USB 3.1 is shared among all the devices connected to the hub.


System and Cable Requirements Available USB Type-C port - USB 3.1 (10Gbps) The total available power output of the HB31C4AB is based on the available input power and is shared between all downstream facing ports.


I suggest connecting the drives directly to the Mac Mini Thunderbolt 3 / USB 3.1 ports (via the USB-C to USB-C cable) and using the hub to connect devices with a USB Type-A connector. Just make sure that the total power requirement doesn't exceed the built-in Thunderbolt 3 / USB 3.1 port's capacity.


-- David

Jan 24, 2019 12:38 PM in response to lllaass

Thanks for the response. I thought of that possibility as well. However, the key is clearly marked as USB 3.0 and even has a blue insert in the USB Type-A connector. Here's a link to the product description (on Amazon).


My thinking is that MacOS is wrongly detecting the hub as a USB 2.0 device. It seem curious to me that a USB 3.1 is also created.


-- David

Jan 24, 2019 3:02 PM in response to Buster_From_Oak_Park

Thanks for the follow-up.


Close but no cigar. :-)


The USB 3.1 hub shows up twice in the Mac mini USB hardware tree as both a USB 2.0 Hub and a USB 3.1 Hub. The USB 3.0 memory key only shows up under the USB 2.0 Hub.


BTW, I also tried a similar experiment with a USB 3.0 Pixel C tablet (using a USB-C to USB-A cable). Shows up as a device on the USB 2.0 Hub when plugged in to the USB 3.1 Hub. However, with a direct connection (using a USB-C to USB-C cable) to the Thunderbolt 3 / USB 3.1 port, the tablet clearly shows up as a USB 3.0 device (listed for up to 5 Gbps).


It's all very confusing.


-- David



Feb 2, 2019 1:14 AM in response to BlueberryLover

I'm planning on connecting two G-Technology drives, both 1TB G-DRIVE mobile SSD Durable Portable External Storage - USB-C (USB 3.1 Gen 2) - [0G06053] to the macmini 2018 w/Mojave via that same StarTech 4-Port USB-C Hub [HB31C4AB]. The G-Technology product page says the kit contents include both a USB-C to USB-C and a USB-C to USB-A cable, the latter is what I would use to connect to the hub


would this preserve USB 3.1 Gen 2 (10Gb/s) speed? I'm not aware of any difference in USB-C to USB-A cables themselves, and believe that the speed would be limited by the lowest USB implementation used by any device on the hub




Feb 2, 2019 4:35 AM in response to BlueberryLover

thank you, David. I understand the concern, and had hoped that they would consume less power than conventional, spinning drives. Unfortunately these economical SSDs do not have a separate power adapter, so I will follow your direction and check with the manufacturer. I may be able to find a powered enclosure; otherwise I'll have to bite the bullet and go for the more expensive drives that are self-powered


it's precisely because of the (relatively) slow transfer rate that I wanted to avoid occupying the limited number of TB3 ports :-(


I do very much appreciate your clearing up my bus question :-)


Feb 2, 2019 9:09 AM in response to ismaeel0615

The option that you describe should be fine, although, personally I'd wait until I had exhausted the Mac Mini's ports before deploying a hub.


Although it performs well, I found the StarTech USB 3.1 hub to be on the expensive side. In my case, I wanted to run cables connected to the hub to facilitate phyiscal access to its 4 USB Type-A ports. Note that USB 3.0 certified cables are required else you'll encounter the problem that I intially reported.


I also use a USB-C to USB-C cable to connect one of the ThunderBolt 3 ports to an external SSD (used for backups and additional storage). This seems to work very well.


BTW, I'm quite pleased with the overall performance of the Mac Mini (2018).


-- David

Feb 3, 2019 2:08 AM in response to ismaeel0615

just an fyi (for demonstration purposes includes inexpensive solutions, no RAID or multidisk JBOD configurations)


@ 10 Gbps USB 3.1 gen 2 supports 1.25 GB/s


so a hub would support

2 x G-Technology 1 TB mobile SSD drive [0G06053] @ 560MB/s (2 TB capacity available)

https://www.g-technology.com/products/portable/g-drive-mobile-ssd-r-series#0G06053

assuming power requirements were within the 5A bus power limit (need confirmation on this 5A number!)


or 3 x G-Technology 1 TB ev RaW SSD [0G04759] within G-Technology ev Solo docks [0G04547] @ 400MB/s (2 TB capacity available)

https://www.g-technology.com/products/portable/g-drive-ev-raw-ssd#0G04759

https://www.g-technology.com/products/accessories/g-dock-ev-solo#0G04547

with power provided by the docks :-)


--- alternatively


@ 40 Gbps Thunderbolt 3 supports 2750 MB/s


so a single G-Technology 1 TB mobile Pro SSD drive [0G10311] @ 2800MB/s (only 1 TB capacity available)

https://www.g-technology.com/products/portable/g-drive-mobile-pro-ssd#0G10311

with power provided by a direct TB3 connection


what configuration to use would depend on how you have your data distributed (fixed vs hot-swapable disks), the capacities required, and costs


any needed corrections or qualifications are appreciated

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Mac Mini (2018) Misconfigures USB 3.1 (gen 2) Hub using Mojave (both 10.14.2 & 10.14.3)

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