Could not sign in to iMessage

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Level 1

4 points

Could not sign in to iMessage

I have a MacBook Pro which I have been using iMessage on. However, out of the blue one day, it stopped working and now I'm trying to log back into my iMessage. I enter in my Apple ID information but

"Could not sign in to iMessage. An error occurred during activation. Try again."

keeps popping up.

What can I do at this point?

I've already tried resetting my MacBook Pro, tried signing out and in of my Apple ID on all devices, tried updating my systems, and retried logging into iMessages.

Does anyone have a suggestion?

(Also, I have the same problem with my MacBook Pro's FaceTime application.)

Thank you!

MacBook Pro 13", 10.14

Posted on Jan 25, 2019 8:18 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,323 points

Jan 25, 2019 8:23 PM in response to missmarymary

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac

Message activation error

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

Apple Support using Twitter

Or fill out and submit this form.

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Could not sign in to iMessage

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