MacBook (Retina,12-inch, 2017) stopped charging

Question

Level 1

4 points

MacBook (Retina,12-inch, 2017) stopped charging

I bought this computer in December 2017, so only a year and a month old (and unfortunately 1 month pass warranty go figure). It stopped charging so I bought a new charge and cord and that was not the problem. I took it to the Apple Store Genius Bar and they said it was going to be $575 to fix. Am I being ripped off? Has anyone else had problems with this and paid this much? They actually didn’t say what they problem was only sent this:

Problem Description/Diagnosis

Issue: Customer states that device is not charging

Steps to Reproduce: Verified issue in store, device failed charging diagnostic.

Cosmetic Condition: Stickers on display. Light scotching o; bezel edges and bottom of computer.

Proposed Resolution: Repair device at Apple service center for $575 before tax.

Alternate Pickup: Patricia Wilcox

Mac OS Version: 10.14.x

Hard Drive Size: 251

Memory Size: 8192

Macbook (2016 or later)

Posted on Jan 27, 2019 7:56 PM

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Answer 1

Tesserax

Level 10

158,598 points

Jan 28, 2019 2:05 PM in response to trisha9714

Although the price seems high, it's not unusual ... and why Apple encourages you to purchase an AppleCare+ service plan to go with your notebook. Even with it, you can still expect to pay upwards of $299 for Apple terms "other damage."

Too late now, but you may want to consider getting one the next time around ... should you still plan on getting Apple products.

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Answer 2

Lanny

Level 6

13,235 points

Jan 28, 2019 2:11 PM in response to trisha9714

Keep in mind that it is an estimate, it may turn out to be less. Did you check the condition of your battery in the System Report?

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MacBook (Retina,12-inch, 2017) stopped charging

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