You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Greyed out songs

So I haven’t paid my Apple Music bill just for a couple weeks and I finally did. Once I started using my music again, I noticed SO many of songs are greyed out and show that “item not available”. And I don’t think it could be a pre-lease problem, or the music/album is outdated. I saw that even Ariana Grande’s “Thank u, next” is greyed out as well and with that being said I’m confused as to why that song which is “new” is greyed out. Also I updated my phone to the latest iOS. Even some of my most favorite songs are greyed out which I’d like to get fixed. Anyone know what seems to be the problem? Please tell me because like I said, some of my favorite songs are all greyed out and I don’t understand why.

iPhone 8

Posted on Jan 28, 2019 10:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2019 10:54 PM

This document gives reasons why songs might appear in gray text:

About iCloud Music Library icons and status - Apple Support

2 replies

Greyed out songs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.