your purchase could not be completed
My appleid has a balance, but I can't make a purchase.
iPhone XR, 12
Question marked as
If you are also getting a message to contact iTunes Support you should do so (these are user forums, not iTunes Support) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag (the country where you are, and which is therefore the country on your account)
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'