Deceased estate

My partner died and would like all the photos off his ipad2, I don't know the pass code.

Posted on Jan 29, 2019 6:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2019 6:29 AM

First let me say I'm so sorry for your loss. In order to get in the iPad, you'd have to know the Apple ID and Password, and then reset the iPad, but that won't help you as you'd lose the photos in process. You can't bypass activation lock to get in the iPad. If however, you have a death certificate, take that and the iPad to the Genius Bar at your closest Apple Store and see if they will help you.



19 replies
Question marked as Top-ranking reply

Jan 29, 2019 6:29 AM in response to Johnsteele

First let me say I'm so sorry for your loss. In order to get in the iPad, you'd have to know the Apple ID and Password, and then reset the iPad, but that won't help you as you'd lose the photos in process. You can't bypass activation lock to get in the iPad. If however, you have a death certificate, take that and the iPad to the Genius Bar at your closest Apple Store and see if they will help you.



Jan 29, 2019 6:39 AM in response to macjack

Yes, partner can be different things, from business to life partner. I'm thinking this is a life partner situation. And I hope, but certainly don't know if Apple will be willing to help in this situation. Only Apple could offer the help the OP needs though, so with the Death Certificate, the iPad and anything which may prove "partner" status, they "may" be willing to help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Deceased estate

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.