2018 iPad Pro 11’ - Tempered Glass Screen Protector

The 2018 iPad Pro models, with FaceID, have multiple separate components that comprise the FaceID sensor system. These include an IR dot-projector and IR-camera - both of which are entirely separate from the front-side optical camera.

At present, most (if not all) of the available glass screen protectors appear to cover one or more of the IR elements, resulting in failure of the FaceID system.

An entirely different issue is also known to affect the 2018 iPad Pro models that seriously affects touch screen sensitivity.

At present, the only known workaround solution for both of these issues affecting the 2018 iPad Pro is to remove the screen protector.

A search of this Apple Community forum will find many similar postings. It is recommended that you report your issues via the Apple feedback page:

https://www.apple.com/feedback/ipad.html

Whilst only being able to confirm that you are only one of many who have experienced issues associated with use of a glass screen protector on your new iPad, I hope this has been of some help to you.

Lot's of people are having this issue. Remove the screen protector, send it back to Zagg and get your money back. They just don't play well with the new iPad Pro screens.