iCloud Password problem

Question

Level 1

9 points

iCloud Password problem

Dear All,

i have two apple id, one for icloud ( xxxxx@icloud.com) and one for itunes and apple store ( xxxxxx@gmail.com).

as i forgot my icloud password and also the recovery email, i cannot go through it to change the password or switch to new device.

when i try to reset my password using security questions, i cannot continue either as my birthday is not accepted.

as both apple id has been sign in into my device so i need your help to reset my icloud password so i could switch to my new iphone xs max.

best regards,

elham

[Personal Information Edited by Host]

iPhone 5s, 11

Posted on Jan 31, 2019 10:49 AM

Reply

Answer 1

Kappy

Level 10

362,007 points

Jan 31, 2019 11:34 AM in response to elham199

I believe you can either specify and email address or other such as your phone number or other email address. If that isn't possible then contact Apple or see if the following helps:

For Problems With Your Apple ID

Reset Security Questions

Contact Apple for help with Apple ID account security

You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.

Reply

Answer 2

Kappy

Level 10

362,007 points

Jan 31, 2019 11:04 AM in response to elham199

If, when you attempt to login to iCloud, enter the chosen Apple ID, and see that a "Forgot password" link appears. Click on it to change the password for this Apple ID.

Reply

Answer 3

elham199 Author

Level 1

9 points

Jan 31, 2019 11:16 AM in response to Kappy

I did it but then it asked me to reset the password using emai. It says that the instruction will be sent to your email. But the problem is i dont know this email !!!

Reply

iCloud Password problem

Similar questions