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Downloading apps

I've used the touch feature on my Iphone 7plus to download apps from the Apple Store for a couple of years now. After the most recent IOS upgrade, it's stopped recognizing it. I place my thumb and it rings that it's a match, then a screen pops up that states Verification Required. Tap Continue and sign in to view billing information. It is only asking for my password, I enter that and it locks me out saying I must sign in to view billing information. It's a cluster. It won't let me sign in. I try putting my password in a few times then it asks me to change my password! Help! Pretty please :)


iPhone 7 Plus, 12

Posted on Feb 1, 2019 5:14 AM

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Question marked as Best reply

Posted on Feb 1, 2019 9:53 AM

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 




iTunes Support






iTunes Support – world wide

3 replies

Downloading apps

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