Does ActiveSync store emails locally on iOS?

Perhaps my searching capabilities are not that great, but I cannot find any information on whether someone confirms that an Exchange ActiveSync setup will or will not store/cache emails locally onto your iPhone/iOS devices. I understand ActiveSync is a 'synchronization' protocol that connects to your corporate Exchange environment. Furthermore, I was under the impression that the Apple default mail app that connects to Exchange environment via ActiveSync was strictly a 'connection' for you to manage your mailbox without the contents ever downloading onto your phone. Even attachments will not be downloaded, per se, because that's all downloaded to the Microsoft cloud for iOS devices.


Basically, what I'm going after is, if a user is terminated from a company (AD account disabled, ActiveSync disabled, etc), and that individual had Exchange ActiveSync on his/her phone - will that email still be available locally on the phone itself? I understand the whole delay with that REST token allowing what like 15 minutes or 1 hour for the credentials to flush, or that ActiveSync may take up to 24 hours to completely deny user credentials from connecting to the mailbox after having disabled the AD account. I also know from experience (from on-prem Exchange environment) that after about 24-hour period the email is no longer retrievable on the iPhone (because my credentials are no longer valid and Exchange ActiveSync requires authentication to pass for access to the mailbox contents).


I know it sounds like I'm answering my own questions, but again, can someone from Apple please confirm these simple words: "ActiveSync does NOT store emails locally on your phone"?


Thank you,

Rageborn

iPhone XR, 12

Posted on Feb 1, 2019 2:00 PM

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5 replies

Feb 7, 2019 8:51 AM in response to rageborn

I don't believe you're going to find the kind of documentation you're looking for.

Whether or not it's cached locally is easy enough to test. I've seen it in action being an Exchange administrator.


If the Exchange account is disabled or deleted from the server, the data remains on the device.

As far as not being able to wipe BYOD devices, that's a matter of company policy, NOT a technical limitation. Any device linked to Exchange via EAS can be wiped from Exchange.


Why do you think you need more documentation for 'regulatory' purposes? I work in Health Care and deal with HIPAA. All we have to do is document security policies, etc. Policies are enforced via Exchange regarding maximum time to auto-lock, passcode requirements, encrypted backup requirements, etc.


When someone terminates, they either bring us the device to remove the account or we forcibly wipe it. If they don't like that policy, then they don't get email on their device.

Feb 1, 2019 2:07 PM in response to rageborn

This is a user-to-user forum, so no one from Apple will confirm anything in this forum. You can use Contact Support at the top of this page, but even then it will require some escalation to get to someone from Apple who can answer directly. However, you might be better off reviewing the Apple Enterprise documentation on how Exchange Services work.


I think the answer is that the messages are cached on the phone, but are deleted if the Exchange account is deactivated. I know that Exchange Contacts are removed.

Feb 7, 2019 8:40 AM in response to KiltedTim

Thank you KiltedTim. Do you have any documentation that supports the case that the emails are cached locally on the device?


I do agree to some extent that the ActiveSync data potentially could be cached on a mobile device. There is a line that reads from Microsoft docs: "Exchange ActiveSync lets mobile phone users access their email, calendar, contacts, and tasks, and lets them continue to access this information when they're working OFFLINE." (https://docs.microsoft.com/en-us/exchange/clients/exchange-activesync/exchange-activesync?view=exchserver-2019) Offline, I suppose, means the mail contents must be cached on the local device. But when I spoke to an Apple techs, as suggested by LawrenceFinch above, they themselves did not know whether ActiveSync was cached locally on their own devices using their own operating system. After multiple Tier Supports, the best answer I got was that POP stores mails locally while IMAP does not. Technically, ActiveSync is neither one of those protocols. And again, it's not what the protocols do or don't do that I'm after. It's what the iOS device does with that content is what I'm after.


Problem is for regulatory purposes, I'm seeking out for a hard coded documentation that reads that "ActiveSync does or does not store mail locally on the iOS devices". And thus far, there appears to be zero findings on this. Apple support recommended I chase this on the Microsoft side of things. But as noted above, how ActiveSync functions is not the point of the matter here. Even if the assumption that it is simply a synchronization protocol to view/access online mailboxes, what I need to know from Apple is what they do with that data that syncs and is made available to mobile users even in an offline state.


Yes, company policies are definitely an integral part of determining actions to take in the event of terminations. Thank you for your suggestion on that. But policies may be different per company depending on different needs (company that allows personal devices that can't be wiped, company policies that prohibit BYOD but employees abusing the enabled activesync service, etc). My intent is not to go off topic and try and find some forms of plan Bs & Cs to different scenarios of terminations. I'm hoping this post will remain consistent with simply finding out whether iOS devices store ActiveSync locally even after disabling user account & ActiveSync.


In any case, this is not a rant. I wrote out the thought process to see if this discussion helps anyone in the future carry on with the investigation. Thank you again for your response.

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Does ActiveSync store emails locally on iOS?

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