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User profile for user: Kavuljak
Kavuljak Author
User level: Level 1
10 points

Unable to activate iPhone 5s

Hello, i recently factory reset my iPhone and now I'm unable to activate it.

I tried to upgrade it / factory reset and upgrade it again via iTunes.

But it didn't helped.


Also, I have inserted the SIM card and now I have this problem "no service" and I don't know why.


On iTunes it keeps telling me that: "iPhone could not be activated because the activation information could not be obtained from the device".


Any solution for this problem?

Windows, 10

Posted on Feb 3, 2019 3:55 AM

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User profile for user: Kavuljak
Kavuljak Author
User level: Level 1
10 points

Posted on Feb 3, 2019 8:18 AM

I checked the status and it's active. I tried to activate it but nothing happened. But now I have my signal back on SIM but iTunes keep telling me that I haven't inserted the SIM


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2 replies
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,086 points

Feb 3, 2019 6:05 AM in response to Kavuljak

Follow these steps

  1. Check the list on the System Status page. If the box by iOS Device Activation isn't green, try to activate your iPhone later.
  2. If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  3. Restart your iPhone.
  4. If you're using a cellular data connection, connect to a reliable Wi-Fi network instead. 

If you still can't activate, here's how to activate your iPhone through iTunes instead:

  1. Make sure that you have the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. Open iTunes on your computer. With the cable that came with your iPhone, connect your iPhone to your computer.
  4. Wait while iTunes detects and activates your iPhone: 
    • If iTunes shows, "Set up as New" or "Restore from Backup," it means that iTunes activated your iPhone. 
    • If an error in iTunes says that the SIM card isn't compatible, contact your carrier.




If you can't activate your iPhone - Apple Support

https://support.apple.com/en-us/HT201407

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Unable to activate iPhone 5s

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