icloud errors 2071

cannot download songs from the icloud - errors all the time

Windows, 10

Posted on Feb 4, 2019 6:54 PM

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Question marked as Top-ranking reply

Posted on Feb 5, 2019 5:47 PM

Hello shplendidmishmoneypenny!


Thanks for reaching out to the Apple Support Communities. I know how important it is to have songs from my Apple Music Library downloaded. I can tell from your message that the music is not downloading, you’re seeing errors, and it's a reoccurring issue. Begin by following the steps under, "If you can’t download, play, or access songs," in this article: Get help with iCloud Music Library.


If you find that you still can’t download music, follow these steps: 


1 - Go to Settings > General > Software Update and be sure that it’s up-to-date. If it’s not, create a backup following these steps: How to back up your iPhone, iPad, and iPod touch. After the backup is complete, Update your iPhone, iPad, or iPod touch


2 - With the iOS up-to-date, Restart your iPhone, iPad, or iPod touch.


3 - Go to Settings > [your name] iTunes & App Store > verify that you are signed in with the Apple ID and password you signed up with Apple Music. 


4 - Open Safari and try going to Apple. This step will check the internet connection. Be sure to check it on other devices on your network also.


5 - Is this happening with all music in the Music app, or only certain songs/artists?


If you find you need more help after working through those 5 steps, reach out for more help and Contact Apple Support.


Have a great day! 

1 reply
Question marked as Top-ranking reply

Feb 5, 2019 5:47 PM in response to shplendidmishmoneypenny

Hello shplendidmishmoneypenny!


Thanks for reaching out to the Apple Support Communities. I know how important it is to have songs from my Apple Music Library downloaded. I can tell from your message that the music is not downloading, you’re seeing errors, and it's a reoccurring issue. Begin by following the steps under, "If you can’t download, play, or access songs," in this article: Get help with iCloud Music Library.


If you find that you still can’t download music, follow these steps: 


1 - Go to Settings > General > Software Update and be sure that it’s up-to-date. If it’s not, create a backup following these steps: How to back up your iPhone, iPad, and iPod touch. After the backup is complete, Update your iPhone, iPad, or iPod touch


2 - With the iOS up-to-date, Restart your iPhone, iPad, or iPod touch.


3 - Go to Settings > [your name] iTunes & App Store > verify that you are signed in with the Apple ID and password you signed up with Apple Music. 


4 - Open Safari and try going to Apple. This step will check the internet connection. Be sure to check it on other devices on your network also.


5 - Is this happening with all music in the Music app, or only certain songs/artists?


If you find you need more help after working through those 5 steps, reach out for more help and Contact Apple Support.


Have a great day! 

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icloud errors 2071

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