iPhone won’t connect to iTunes

Recently I just replaced my iPhone 6s with another 6s because of malfunctions. Now I am trying to redownload my music from iTunes and sync it to my new iPhone, but every time I connect my device to the USB it says that it is not recognized. I have tried restarting my computer, updating my iTunes, and turned my phone off and on. What else can I do?

iPhone 6s, 12

Posted on Feb 4, 2019 8:13 PM

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1 reply

Eric Root

Level 10

685,257 points

Feb 4, 2019 8:56 PM in response to Shelby_Lynn21

iTunes doesn‘t recognize your iPhone, iPad, or iPod

iTunes - Specific update-and-restore error messages and advanced troubleshooting

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iPhone won’t connect to iTunes

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