The ipad "ipad" could not be updated. Declined to authorize this image on this device for this user.

can anybody tell me whats happening? and how i can fix this problem? my mom gave me this iPad that was on iOS 9 and i trying to update it but it keep saying this...i can't update wireless so I'm using iTunes, its all up to date and sudo nano isn't the problem because i checked.

iPad Pro, 9

Posted on Feb 5, 2019 6:19 PM

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4 replies

Feb 5, 2019 10:18 PM in response to aidanray

Yeah, I don't know what you are referring to. What do you mean "it doesn't let you"? If you mean it doesn't recognize the device, then Apple provides the following support articles (I've attached the Mac ones, since you posted in the iTunes for Mac forum:


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


If your iOS 12 device isn't recognized by iTunes, you might need to upgrade macOS or iTunes - Apple Support



And what do you see when you press "More Info" on the popup?




GB


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The ipad "ipad" could not be updated. Declined to authorize this image on this device for this user.

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