New iPhone XR ~"Move to Andriod" not appearing

***Sorry title should be MOVE FROM ANDRIOD***

Helping a colleague with new Iphone XR moving from Andriod to IOS. Brand new phone - straight out of the box - but the move the android option not appearing during the setup. Have switched wireless networks - used phone network - reset and wiped phone all content and settings - still no good.

Any ideas, am i missing something?

Many thanks

Chris