My iPhone 7 has stopped working and it claims to be No Service. I've contacted Apple's support and they identified that my device it's part of the "recall program" for this issue. So far, so good. But many months ago I had my screen broken and didn't repair it. Apple wants me to pay to fix it before I can have my phone taken into the recall program.
iPhone 7, 12
Automobile manufacturing is a regulated industry and recalls usually have to do with issues of public safety and which the manufacturer is required by law to perform the recall, so hardly an applicable comparison. The iPhone 7 no service repair program is a purely voluntary service program for those devices affected, is not a public safety issue, and is not subject to any legal mandate.
And as mentioned in the service program site, damage that hinders or makes the repair impossible voids your participation in the service program - https://www.apple.com/support/iphone-7-no-service/.
Automobile manufacturing is a regulated industry and recalls usually have to do with issues of public safety and which the manufacturer is required by law to perform the recall, so hardly an applicable comparison. The iPhone 7 no service repair program is a purely voluntary service program for those devices affected, is not a public safety issue, and is not subject to any legal mandate.
And as mentioned in the service program site, damage that hinders or makes the repair impossible voids your participation in the service program - https://www.apple.com/support/iphone-7-no-service/.
Why, because you voided the warranty when you broke the screen. The repair that is necessary under the "recall" requires physically opening the phone, fixing the problem, then reassembling it. Since your screen is broken, that's impossible.
There is a misconception in your post. It is NOT a software problem. It is a hardware problem, specifically a broken internal antenna connection. Maybe it will be easier to swallow if you think of it as getting a new phone for the cost of a screen repair.
Well, of course breaking the screen was my fault but the phone was working properly until it wasnt anymore because of a problem that wasn’t my fault. It doensn’t seem fair to imply a condition to the customer to participate on a recall. Wouldnt be the same if for example BMW opens a recall for cars that are showing a specif problem and doesnt accept cars that have a defect on the window or in the radio? I can’t see how this makes sense.
Because YOU broke your screen and not Apple? Also, the warning about damage is quite clear and explicitly stated at
https://www.apple.com/support/iphone-7-no-service/
Well, of course breaking the screen was my fault but the phone was working properly until it wasnt anymore because of a problem that wasn’t my fault.
Unfortunately, there is absolutely no way for you to prove that. And please stop calling it a "recall". It was not a "recall".
Your arguing about it isn't going to change anything. That's Apple's policy. It's not significantly different from any other manufacturer's policy. The comparison to cars is completely invalid.
Why should I pay to fix my screen to enter the official "repair recall" for a software problem that was Apple's
