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i cloud locked

i have iPhone 6 s plus but i forget my i cloud account and password please help me how i resolve this matter fast

Posted on Feb 7, 2019 1:32 AM

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Posted on Feb 7, 2019 3:17 AM

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and assuming that the phone is on the activation lock screen and that you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/ww) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Question marked as Best reply

Feb 7, 2019 3:17 AM in response to SheikhWajid

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and assuming that the phone is on the activation lock screen and that you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/ww) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

i cloud locked

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