Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i cannot log in to my iphone

my i cloud account is locked , can you please tell me how to unlock my icloud account


iPhone 7

Posted on Feb 8, 2020 3:59 AM

Reply
Question marked as Best reply

Posted on Feb 8, 2020 9:53 AM

You need to recover the Apple ID and password that is causing the lock so you can sign out.


See if you can recover the ID/password.


Apple ID - How to find your Apple https://support.apple.com/en-us/HT201354 An iCloud e-mail address is an Apple ID.


Apple ID - Find https://iforgot.apple.com/appleid#!&section=appleid


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage https://support.apple.com/en-us/HT201487


Apple ID – Forgot Password https://support.apple.com/en-us/HT201487



3 replies
Question marked as Best reply

Feb 8, 2020 9:53 AM in response to shehan81

You need to recover the Apple ID and password that is causing the lock so you can sign out.


See if you can recover the ID/password.


Apple ID - How to find your Apple https://support.apple.com/en-us/HT201354 An iCloud e-mail address is an Apple ID.


Apple ID - Find https://iforgot.apple.com/appleid#!&section=appleid


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage https://support.apple.com/en-us/HT201487


Apple ID – Forgot Password https://support.apple.com/en-us/HT201487



Feb 8, 2020 8:28 AM in response to shehan81

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.


Turn off Activation Lock - Apple Support. https://support.apple.com/en-us/HT201441


If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation and Apple Support Options - Apple. https://whttps://getsupport.apple.com/.


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID - Official Applhttps://support.apple.com/en-euro/itunes-contact


Contact Apple for help with Apple ID account security - Apple Suppohttps://support.apple.com/en-euro/itunes-contact


Get Support https://getsupport.apple.com/. Work through the screens to get ahttps://support.apple.com/en-euro/itunes-contact


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


i cannot log in to my iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.