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Harmann Kardon Onyx Studio 5 Speaker issue

Hi folks,


ever since I bought this speaker for my new MacBook Pro 15, the 2018 model, I noticed an issue that I would never get on my iPhone.


The bluetooth speaker connects, the speaker actually acknowledges it with a pairing successful sound, I can also see it at the top bar on the Macbook, the sound preferences are set to the Bluetooth speaker as well but yet I still get no sound from it. It works after you re-pair everything, or sometimes it will work from the first try. Overall very inconsistent experience. I know it's not the speaker because it works fine on my iPhone.


All help much appreciated,


Thanks!


Matt

MacBook Pro 15”, 10.14

Posted on Feb 10, 2019 4:01 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2019 7:34 AM

I have just met this issue, and I do following steps this, it works for me, hope it will help you.

  1. Reset the Onyx Studio 5 by holding down the bluetooth symbol and the + until it turns off.
  2. On your Macbook, go to bluetooth and forget the Onyx Studio 5.
  3. Turn on the Onyx Studio 5 by holding power button and have the Macbook search for the onyx studio and connect again.

If it works for you, please comment or click helpful for other people to see this solution. Thanks

Credit: https://discussions.apple.com/thread/7588243

121 replies

Feb 14, 2019 9:50 AM in response to Matukash


The bluetooth speaker connects, the speaker actually acknowledges it with a pairing successful sound, I can also see it at the top bar on the Macbook, the sound preferences are set to the Bluetooth speaker as well but yet I still get no sound from it. It works after you re-pair everything, or sometimes it will work from the first try. Overall very inconsistent experience. I know it's not the speaker because it works fine on my iPhone.


Got mbp 13' pro Early 15 Mojave 10.14.3. Same trouble with the same Onyx 5..... have tried to reset PRAM, NVRAM, bluetooth module but it doesn't help

Help us? Good Peoples!

Apr 5, 2019 9:55 AM in response to Matukash

Having the same trouble here. I had a 2011 17" MacBook Pro and thought that was an incompatibility between the speaker and the old Bluetooth version of my computer. However, I just upgraded to a 2018 13" MacBook Pro and I am still having the same issue. Sometimes the speaker won't even connect, and sometimes it connects temporarily but I cannot change the volume of the speaker from the computer (actually I can change the volume but it doesn't reflect the changes on the speaker, the volume stays the same). Everything works perfectly fine using my iPhone XR though. It would be great if someone from Apple had a look at this issue.

Apr 29, 2019 6:24 PM in response to Matukash

I have the same problem. The speaker is discoverable, and shows up in the list of devices to pair, I double click it and the speaker registers that it has paired. It briefly shows as connected, then I get the spinning rainbow wheel and it drops the connection. Works fine with my iPhone XR, and old 7 and an even older iPad Air 2. Weird, and frustrating.


d/

May 8, 2019 4:33 PM in response to harryfromdanang

New Macbook pro 2019 same issue with my Studio 5. It seems the commands are not passing to the speaker correctly. I'm guessing the speakers firmware is not properly setup to properly connect and accept macbook key commands from local itunes and applications on the macbook. I opened a case with Harmon Kardon im sure an engineer could replicate and resolve this issue. Ill let you know what I hear back.

May 29, 2019 11:20 AM in response to Matukash

I still have the same problem on an mbp late 2013, even after doing a clean install of mojave 10.14.5. In the information that appears in system report, although it allows to perform the pairing and to register / link the audio device, (apparently) during the connection and the bt-handshake, the id of the manufacturer / model is not displayed.


In addition, there is no problem between the MBP and bt headset (sony 100xm3). Nor is there any problem between the onyx 5 With my iphone or ipad (both with ios 12.3)


Please help us!, thanks

Aug 5, 2019 7:33 AM in response to amrish_

I Agree that it is not worth 400$, I’ve bought mine for app. 155$ (New) (1599 swedish crowns) don’t think that I’ll find a better speaker for that price now. And as it works with the most gadgets except for the Macbook the problem is probsbly the Macbook, not the HK. But as far as it works with our phones - we’ll accept the connection issues (but it is still a problem that hoppfullt will be solved).

Aug 21, 2019 6:41 AM in response to Matukash

Hey, did you guys fix this issue?


Actually I used to use Onyx 3 for a year and I noticed sound issue.

So I've got replacement to Onyx 5 yesterday.


But no sound from this though Mac and Onyx are connected super well.

I've tested with all of my devices; Galaxy S10 5G, iPhone 6S, iPad, Windows laptop.

Everything works perfectly except Mac.


There was no problem when I used Onyx 3.

Even I asked to Harman's Korea service centre, and still I couldn't solve it.

If anyone knows about this issue, please share :)


I usually enjoy listening to music and watching a movie on my Macbook :(


Thanks,

Sep 8, 2019 4:27 AM in response to Matukash

Having the same issue on my iMac 2019. First, make sure no other device in the near has activated bluetooth, because otherwise there will be no connection anyway..

Alternative: make it analogue again, use a classic line-out cable.. The box is to great to give it away. Apple guys, your bluetooth skills were never good but at least bring here a patch please for Mojave. Thanks.

Sep 28, 2019 7:18 AM in response to tejasmademe

Thank for info. I also am UNABLE to connect my Harmon/Kardon Onyx Mini to myMAcBook Air or iMac.


TO APPLE,:

Why is this not yet fixed? But, bluetooth works fine on my iPhone and Onyx Mini. So what is your agenda with Harmon Kardon? Ridiculous. Please advise if issue has been dealt with so I can listen on my MacBook Air and iMac. I was just at Apple store and they assumed it was a problem with Harmon Kardon, which it apparently is not. You are wasting our time and energy. Not appreciated, APPLE.


Assistance please

Sep 28, 2019 5:10 PM in response to spiritedjo

I have to re-post its status.

I thought it works well, but actually it is not :(

Connection between Mac & Onyx is not so stable and it works well sometimes, but not every time.

I do not know well. I've tested quite many times such like connecting with other devices, disconnecting bluetooth and re-registering and so on. BUT IT DOESN'T WORK WELL WITH MAC ONLY.


With all of my devices work well except for Mac only :(


Harmann Kardon Onyx Studio 5 Speaker issue

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