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Harmann Kardon Onyx Studio 5 Speaker issue

Hi folks,


ever since I bought this speaker for my new MacBook Pro 15, the 2018 model, I noticed an issue that I would never get on my iPhone.


The bluetooth speaker connects, the speaker actually acknowledges it with a pairing successful sound, I can also see it at the top bar on the Macbook, the sound preferences are set to the Bluetooth speaker as well but yet I still get no sound from it. It works after you re-pair everything, or sometimes it will work from the first try. Overall very inconsistent experience. I know it's not the speaker because it works fine on my iPhone.


All help much appreciated,


Thanks!


Matt

MacBook Pro 15”, 10.14

Posted on Feb 10, 2019 4:01 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2019 7:34 AM

I have just met this issue, and I do following steps this, it works for me, hope it will help you.

  1. Reset the Onyx Studio 5 by holding down the bluetooth symbol and the + until it turns off.
  2. On your Macbook, go to bluetooth and forget the Onyx Studio 5.
  3. Turn on the Onyx Studio 5 by holding power button and have the Macbook search for the onyx studio and connect again.

If it works for you, please comment or click helpful for other people to see this solution. Thanks

Credit: https://discussions.apple.com/thread/7588243

121 replies

Mar 4, 2020 1:22 AM in response to Matukash

I was on High Sierra OS and the Harman Kardon onyx studio 5 Bluetooth speaker worked fine. After I upgraded to Catalina I am seeing the same issue. My bluetooth shows connected and all the indicators say it is connected but no audio output.

The speaker works super fine with any other devices only on my Mac with Catalina OS I see this issue.


Apple should really consider this issue and take steps to investigate and help resolve this issue. I do not feel the issue is with Harman Kardon.

Apr 17, 2020 9:45 AM in response to Matukash

Same problem. Every time I need to reset the HK Onyx 5 to pair with my macbook. And I cannot control the volume on my macbook either. It seems that if I turn off the speaker, then the next time I start, it won't produce any sound although the connection is successful as shown on my mac, and the connection does not drop either. I am on Macbook Pro mid 2014 and Catalina 10.15.3.


Apple is really cmi, issue persists for years and they don't ever bother to try to fix it

Apr 17, 2020 10:03 AM in response to x_men_naruto96

If you don't mind reset HK speaker every time you want to connect it to Macbook, actually there is a work around to control the speaker volume by re-routing the signal. You need to install the latest version of Soundflower, then choose the input of soundflower (2ch) as HK speaker while the output of your macbook is soundflower (2ch). Then you will be able to control the volume.

May 9, 2020 1:43 AM in response to Matukash

I have the same issue with my 2017 MacBook Pro, so frustrating! It works fine through my iPhone 11 tho...but not convenient...going Bose, they can keep Harmon Kardon, its my second product... had the soundsticks wireless but they have put me off completely with this issue! Bose has no issues...moral of the story goggle harder before purchasing, I didnt see anything about MacBook issues on the reviews i looked at! So irritating, it played once through my MacBook and have-not been able to get it right again:(

Aug 29, 2020 1:23 AM in response to Matukash

Hi,


I had the same issue with my brand new Onyx Studio 5 and 2 Mac computers. Finally I fixed it, hopefully this solution will help other folks as well.


After trying various options, I came across this video https://www.youtube.com/watch?time_continue=33&v=CCs3LLmMUXA&feature=emb_logo


All you do is reset the speaker and in my case I have no connection/sound issues now.


I hope this helps

Didem

Oct 19, 2020 5:58 PM in response to Matukash

I reset the Onyx (Studio 4) speaker by holding down the bluetooth button and the plus button until it turned off and removed all of the Onyx entries in my bluetooth device cache in OSX. After which, the speaker started in auto-pair mode (you can hear it turn on and try to find a bt connection) and connected from my MBP to the new speaker listed. Volume only works from the speaker, but I'm cruising from my Mac.

Harmann Kardon Onyx Studio 5 Speaker issue

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