Level 1

25 points

Harmann Kardon Onyx Studio 5 Speaker issue

Hi folks,

ever since I bought this speaker for my new MacBook Pro 15, the 2018 model, I noticed an issue that I would never get on my iPhone.

The bluetooth speaker connects, the speaker actually acknowledges it with a pairing successful sound, I can also see it at the top bar on the Macbook, the sound preferences are set to the Bluetooth speaker as well but yet I still get no sound from it. It works after you re-pair everything, or sometimes it will work from the first try. Overall very inconsistent experience. I know it's not the speaker because it works fine on my iPhone.

All help much appreciated,

Thanks!

Matt

MacBook Pro 15”, 10.14

Posted on Feb 10, 2019 4:01 AM

Top-ranking reply

jdg3000

Level 1

4 points

Posted on Oct 19, 2020 5:58 PM

I reset the Onyx (Studio 4) speaker by holding down the bluetooth button and the plus button until it turned off and removed all of the Onyx entries in my bluetooth device cache in OSX. After which, the speaker started in auto-pair mode (you can hear it turn on and try to find a bt connection) and connected from my MBP to the new speaker listed. Volume only works from the speaker, but I'm cruising from my Mac.

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121 replies

Oct 7, 2020 3:21 PM in response to didem256

ya bağlanıyodu en azından o da gitti...

Oct 30, 2020 5:58 AM in response to didem256

I have followed the tips from the video you posted, it worked. Thanks. Jorgecandido

Dec 8, 2020 11:28 PM in response to khuong50

Worked for me after checking the box

Allian_

Level 1

4 points

Jan 8, 2021 1:38 PM in response to khuong50

Thanks! Problem solved =)

MeziksK

Level 1

12 points

Jan 12, 2021 3:56 AM in response to mundox

Hi mundox! It actually worked!

Thanks!

intan712

Level 1

4 points

Jan 12, 2021 7:50 AM in response to khuong50

It does helped for awhile until it got disconnected and i have to do the steps all over again.. every time.

intan712

Level 1

4 points

Jan 12, 2021 7:52 AM in response to MeziksK

I got disconnected and had to do the step all over again..

it’s been 2+ years and STILL NO SOLUTION TO THIS PROBLEM??

sad

MeziksK

Level 1

12 points

Jan 12, 2021 8:20 AM in response to intan712

For me the same... no solution... :(

And safari keeps crashing all the time.....

Oct 2, 2019 4:09 PM in response to BorrachaAlexandre

Yesterday what I tried was:

Turn off handoff
delete remmembered onyx5 in your bluetooth setting
pair and reconnect to onyx5

Then it just worked. But honestly I don't want to turn off handoff for that. I will go with some bluetooth receiver and 3.5mm cable solution.

Macbooko

Level 1

4 points

Oct 3, 2019 3:09 AM in response to Matukash

Hi this method worked for me :-) I think it will be useful to solve this problem.

_Using Terminal

Open Terminal
Type sudo rm -R /Library/Preferences/com.apple.Bluetooth.plist
Enter.
Type in your password.
Enter.
Restart your Mac.
Go to System preferences > Bluetooth.
Turn Bluetooth On.
Now try to pair your devices.

Using Finder

Open Finder.
Click Go.
Click Go to Folder.
Type in: /Library/Preferences
Click Go.
Find the com.apple.Bluetooth.plist file.
Move the plist file to the Trash.
Click Go > Go to Folder
Type in: ~/Library/Preferences/ByHost
Click Go.
This time find com.apple.Bluetooth.XXX.plist file (this will be made up of some random letters) and move it to the Trash.
Now restart your Mac - it will automatically generate new Bluetooth plist files the next time you turn Bluetooth off and on again.

5. Re-configure and reset

This is the last port of call. You can easily reset all your Bluetooth devices from the menu bar.

Press shift + Option/Alt at the same time as you click Bluetooth in menu bar.
Click on Debug > Remove all devices.
Open the menu again and click Debug > Reset the Bluetooth module.
Now try and re-pair your Bluetooth devices.

Oct 2, 2019 3:28 PM in response to spiritedjo

Bought Onyx 5 yesterday ! iPhone, iPad and iPod connected with success but, same issue mentioned in this thread with my MacBook Pro.

Oct 2, 2019 3:32 PM in response to spiritedjo

The problem is Apple didn't even reply on this thread, we have been facing this same issue over half a year!

Oct 3, 2019 5:35 AM in response to BorrachaAlexandre

Yes. Sorry to hear that. That seems to be the problem. Not working on Apple laptop or iMacs. Can everyone please put pressure on Apple on this issue. Together we are strong! 🙌

Oct 3, 2019 9:05 AM in response to cndfr

Lol. I think before I speak. Do you? Some of us have been trying to get this tech issue resolved for 1-2 yrs now. If you have solutions rather than criticism please share.

Oct 15, 2019 7:56 PM in response to Matukash

I left clicked the volume button at the top right of my screen, and changed the output device to the speaker and it worked. Hope that helps someone.

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Harmann Kardon Onyx Studio 5 Speaker issue