Logitech Craft Keyboard will not re-connect to Macbook Pro after Mojave upgrade

I've got a Logitech Craft multi-device Bluetooth keyboard (along with a Logitech multi-device mouse) that I use for switching between my 2017 MBP and a Windows 10 machine.


Prior to upgrading to Mojave, this setup worked flawlessly, easily switching between the two computers using hotkeys on the keyboard & mouse.


After upgrading to Mojave, however, I've lost the ability for the keyboard to switch back to Mac OS after switching away to Windows. The mouse works fine; it's only the keyboard that's at issue.


The Mac OS Bluetooth manager seems to know the keyboard is still there (it's visible as a connected device), but it doesn't work. To get it to work I have to delete the device from the Bluetooth settings and re-add it.


I've tried lots of things to fix, including: cycling Bluetooth on/off on the Mac, rebooting the Mac, power cycling the Mac, deleting the Bluetooth plist file in Library\Preferences, power cycling the keyboard, etc., etc. I've also upgraded to the latest version of Mojave (10.14.3) and upgraded the so-called Logitech "Options" software which is a configuration app that I'd suspect has the latest drivers. Nothing works.


Without the ability to switch back, the whole setup is useless, and it's ESPECIALLY aggravating because I did not want to upgrade to Mojave in the first place but only did so to get rid of the persistent and obnoxious upgrade prompt that has no "Ignore" or "Cancel" option to just make it go away.


I've also posted to the Logitech Support forums and have seen a few posts about this problem, but no solutions. It seems fairly obviously related to something introduced in Mojave.


Suggestions?

MacBook Pro 15", 10.14

Posted on Feb 10, 2019 9:59 AM

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5 replies

Feb 10, 2019 10:19 AM in response to jcopella

FWIW ... I had a similar, but just the opposite issue with my Logitech devices. I had been using the combination of a Logitech K780 Multi-Device Wireless Keyboard, paired with a Logitech Performance MX mouse, to use with a Mac mini (running the latest version of macOS Mojave) & a tower PC (running Windows 10). I was never able to successfully switch devices with the mouse (the keyboard was fine) and had to resync the mouse each time.


However, I eventually replaced the mouse with their Wireless Mouse MX Master 2S and switching became seamless.


Bottom line? At this point, I would double-check with Logitech support to verify that you have the very latest drivers for your keyboard ... and the very latest version of the Logitech Options app for your Mac.

Feb 10, 2019 10:28 AM in response to Tesserax

Yes, I've done that. I'm running version 7.10.5 of Logitech Options (October 2018) which claims to be compatible with Mojave. There is no separate keyboard driver download available. I've posted in the Logitech support forums as well but haven't had any response yet.


FWIW, this wasn't an issue prior to upgrading to Mojave. Both devices worked very well prior to the upgrade.


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Logitech Craft Keyboard will not re-connect to Macbook Pro after Mojave upgrade

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