deleting "active" cellular plan

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Level 1

71 points

deleting "active" cellular plan

I canceled a self-renewing T-Mobile account on my iPad and installed a Verizon SIM. The Verizon account seems to be working, but under "cellular plans" T-Mobile still shows up labeled "active". My account is in fact not active any more — I've checked. But I can't seem to delete the T-Mobile "active" indication.

I have tried "Remove All Cellular Data Plans", "Subscriber Services", and "Resent Network Settings" from the General>Reset menu, but nothing changes. Can anyone help?

iPad Pro, 12

Posted on Feb 11, 2019 5:07 PM

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Answer 1

sberman

Level 10

272,484 points

Feb 11, 2019 5:59 PM in response to dpdpdp

Thanks for attaching the screenshot.

You say "it hasn't worked". I wonder what that means.

Do you say that because you still see the T-Mobile account and it says "Active"? That seems like it would be OK, and you can ignore it for now.

Do you have some positive evidence your iPad is not using the Verizon account?

Assuming you have no evidence your iPad is not using the Verizon account (note the double negative), and you're just annoyed by still seeing the T-Mobile plan showing as "Active", then you might accept this for a while ... and if it persists, force restart the iPad by holding the home and on/off buttons together for about 10 seconds until the Apple logo appears (assuming your iPad has a home button).

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Answer 2

sberman

Level 10

272,484 points

Feb 11, 2019 5:35 PM in response to dpdpdp

It sounds like you have done the correct actions.

See "Deactivate your plan" here.

Set up cellular data service on your Wi-Fi + Cellular model iPad - Apple Support

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Answer 3

sberman

Level 10

272,484 points

Feb 11, 2019 6:10 PM in response to dpdpdp

You canceled the T-Mobile account. If you can't believe it's canceled, I suggest contacting T-Mobile and reaffirming it's canceled.

It will take a while for that to show up on your iPad.

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Answer 4

dpdpdp Author

Level 1

71 points

Feb 11, 2019 6:04 PM in response to sberman

Force restarting the iPad was one of the first things I tried, actually. For good luck, I just tried it again, with no change.

I am concerned that the iPad lists a T-Mobile account as "active". I would like to get rid of that, which seems like a reasonable wish on my part...

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Answer 5

dpdpdp Author

Level 1

71 points

Feb 11, 2019 6:12 PM in response to sberman

Thank you. Let's see if anyone else can help. Contacting T-Mobile and getting a helpful accurate response is not the easiest thing to do, which is part of the story of why I canceled, and part of my concern. But that's a story for another time and place.

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Answer 6

dpdpdp Author

Level 1

71 points

Feb 11, 2019 5:49 PM in response to sberman

Thank you for your reply. But clearly I have not done the correct actions, because it hasn't worked!

And unfortunately there's nothing in the "deactivate your plan" page that helps either.

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deleting "active" cellular plan

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