Apple TV sign on stuck in a loop

When buying a movie, I am prompted for my user name & password. It gets stuck in a loop & continues to ask for the same info

Posted on Feb 12, 2019 1:36 PM

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Question marked as Top-ranking reply

Posted on Feb 12, 2019 2:30 PM

If you have Two-Factor Authentication for your Apple ID, and a device with older software, then the procedure is a bit special:

What if I use two-factor authentication on a device running older software?
If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code* from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.

There is a time limit before the code expires, so request your code (or a new code*) after entering the characters of your password, to use those precious seconds effectively for just the code.

2 replies
Question marked as Top-ranking reply

Feb 12, 2019 2:30 PM in response to Docgleck

If you have Two-Factor Authentication for your Apple ID, and a device with older software, then the procedure is a bit special:

What if I use two-factor authentication on a device running older software?
If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code* from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.

There is a time limit before the code expires, so request your code (or a new code*) after entering the characters of your password, to use those precious seconds effectively for just the code.

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Apple TV sign on stuck in a loop

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