apple tv 3 con serial defectuoso

Buenas noches,

Hoy fui a Apple Plaza Cataluña y está cerrado.

Tengo un apple tv de una partida que salió defectuosa según corresponde al número de serie ...HJ.....con terminación DRHN. Las conexiones de mis dipositivos: ipad, macbook pro, macbook air i iphone no van sincronizadas y funcionan con intermitencia.

Hace tiempo que lo tengo guardado ya no dispongo de caja ni tiquet de compra.

Mi pregunta es: solucionaran mi problema cambiandome el apple TV (cables apple y mando a distancia funcionan perfectamente) si voy a la tienda Apple de la Maquinista (Barcelona).

Gracias


MacBook Pro 13", 10.14

Posted on Feb 14, 2019 11:55 AM

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Posted on Feb 15, 2019 2:43 AM

Thank you for that link. The replacement program seems to be about the A1427 model (March 2012–March 2013), and matching replacements could be offered for up to two years after the device’s purchase date. I suppose that meant that a proof of purchase/registration was needed. That replacement program has ended 4 years ago, though.

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Feb 15, 2019 2:43 AM in response to lluis273

Thank you for that link. The replacement program seems to be about the A1427 model (March 2012–March 2013), and matching replacements could be offered for up to two years after the device’s purchase date. I suppose that meant that a proof of purchase/registration was needed. That replacement program has ended 4 years ago, though.

Feb 14, 2019 2:23 PM in response to lluis273

Apple TV (3rd generation) is almost 7 years old, and has been discontinued for 2.5 years. If anything is broken, it won’t be repaired, and they will suggest that you buy a new model. Perhaps the issue is not on the device, though.


What/where does it mention a defect? Or is that your assessment? What does a serial number have to do with it?


If the AirPlay/Home Sharing connection has intermittent issues, then you should focus on the issue with your network and Wi-Fi. There may be interferecene, or the signal strength may be inadequate, or the unit is not in a spot with good enough reception.

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apple tv 3 con serial defectuoso

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