4005 error on iPad pro

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Level 1

8 points

4005 error on iPad pro

After updating iTunes on my Mac and plugging in my iPad Pro my iPad Pro stopped working. Now my Mac wants to restore it in iTunes. I tried every thing I have seen about this. I tried it on my iMac and then my Mac Book Pro. It does the same thing. I plug it in and then it acts like it is restoring or updating (tried both) and then I get a 4005 error.

Everything I see on Google when searching for help is to download some program and it will fix it. I do not feel safe doing that. I see very little from Apple about this problem.

iPad Pro, 12

Posted on Feb 14, 2019 3:12 PM

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Answer 1

lynkmn Author

Level 1

8 points

Feb 15, 2019 7:42 AM in response to BORg529

It was fully charged. Tried other USB cables, tried another Mac. Nothing worked. I was told from apple when I was on the phone that the error code 4005 means there is a hardware problem.

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Answer 2

lynkmn Author

Level 1

8 points

Feb 15, 2019 7:30 AM in response to razmee209

After talking with Apple the code 4005 means there is a hardware problem with the device. iPad Pro is only two years old. They will not stand behind it. You would think a $1,200 device would last longer then two years. So sad. Just lost faith in apple.

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Answer 3

BORg529

Level 4

3,070 points

Feb 15, 2019 8:49 AM in response to lynkmn

Like I wrote, take your iPad Pro to a real Apple Store, and have Genius check it out. Find out what’s really going on.

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Answer 4

razmee209

Level 10

199,530 points

Feb 14, 2019 3:34 PM in response to lynkmn

IF you've tried everything in this link, then please tell us what Apple support said when you contacted them about the issue:

If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

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Answer 5

lynkmn Author

Level 1

8 points

Feb 14, 2019 3:23 PM in response to razmee209

I have been to that link a few times tried everything there and nothing worked. This is about the only link on Google about this and it does not fix the problem.

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Answer 6

BORg529

Level 4

3,070 points

Feb 15, 2019 7:38 AM in response to lynkmn

Is the battey fully charged, or has enough power before connecting to mac? Try with another USB cable? How do Apple support know it is hardware problem, did they do “over the air” diagnostic on your iPad Pro? Better take to real Apple Store and have Genius checked out for second opinion.

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Answer 7

razmee209

Level 10

199,530 points

Feb 14, 2019 3:20 PM in response to lynkmn

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

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4005 error on iPad pro

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