HomePod will not send messages

When asking HomePod to send a message. Siri responds that "there is a problem with the App. Cannot do at this time." Ask homePod to read latest message from (?) and it does, but cannot reply, even though it asks if " you want to reply?".

Have reset by unplugging and by touch. Have removed accessory from HomeKit and reinstalled ? Any help here ?

Posted on Feb 15, 2019 3:43 PM

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Question marked as Top-ranking reply

Posted on Feb 19, 2019 7:02 AM

Hi WorldTeller,


It sounds like you're having some trouble with Personal Requests on HomePod. I want to help you get your devices working as expected.


Let's check through the settings here to ensure Personal Requests are configured as expected:

Use Personal Requests on HomePod - Apple Support


Let me know if that helps you get this working right.


Thanks for using the Apple Support Communities.

5 replies
Question marked as Top-ranking reply

Feb 19, 2019 7:02 AM in response to WorldTeller

Hi WorldTeller,


It sounds like you're having some trouble with Personal Requests on HomePod. I want to help you get your devices working as expected.


Let's check through the settings here to ensure Personal Requests are configured as expected:

Use Personal Requests on HomePod - Apple Support


Let me know if that helps you get this working right.


Thanks for using the Apple Support Communities.

Mar 4, 2019 1:05 PM in response to WorldTeller

I have exactly the same problem. I found that if I change my location sharing from my iPhone to my ipad, I can send messages but if I change the location sharing back to my iPhone, my pod says there's a problem with the app. I contacted apple support but they weren't aware of the problem, now I have seen this I will contact them again, unless you have managed to resolve the problem?

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HomePod will not send messages

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