Update tvOS on en 1st generation appleTV : trouble !

Hi,

After changing my credit card number in iTunes, my apple TV (1st generation) asks me to update the tvOS. When I try to update de appleTV's software, it tell's it's up to date already.


I'm a bit lost. Help !

Thanks in advances,

Frank

Posted on Feb 16, 2019 4:20 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2019 4:37 AM

Apple TV (1st generation) cannot connect to the iTunes Store anymore, since May last year.

Apple TV (1st generation) cannot be synced through iTunes 12.7 or newer anymore.

Are you sure you have a first generation?


Some 2nd and 3rd generation Apple TVs have been known to show messages about needing a newer version system software for updating payment information. The newer security measures do not function on the older software, and you should update your account settings on a different device. Then it will be okay.


Apple TV (3rd generation or earlier) will not be receiving any software updates anymore. For newer software, one would also need a newer model Apple TV.

2 replies
Question marked as Top-ranking reply

Feb 16, 2019 4:37 AM in response to fuchs225

Apple TV (1st generation) cannot connect to the iTunes Store anymore, since May last year.

Apple TV (1st generation) cannot be synced through iTunes 12.7 or newer anymore.

Are you sure you have a first generation?


Some 2nd and 3rd generation Apple TVs have been known to show messages about needing a newer version system software for updating payment information. The newer security measures do not function on the older software, and you should update your account settings on a different device. Then it will be okay.


Apple TV (3rd generation or earlier) will not be receiving any software updates anymore. For newer software, one would also need a newer model Apple TV.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Update tvOS on en 1st generation appleTV : trouble !

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.