“to make changes to your payment information, you need to upgrade your Apple TV to the latest version of tvOS.’”
That message means you can’t update account information with the older software. As you also can’t get current software on that older model, you may need to do any account information changes/confirmation/verification on a different device, e.g. a Mac with iTunes, or iPhone, or appleid.apple.com, or by contacting the support staff. If it is unclear what could be the issue with the payment information, then you will need to contact iTunes Support anyway.
“to make changes to your payment information, you need to upgrade your Apple TV to the latest version of tvOS.’”
That message means you can’t update account information with the older software. As you also can’t get current software on that older model, you may need to do any account information changes/confirmation/verification on a different device, e.g. a Mac with iTunes, or iPhone, or appleid.apple.com, or by contacting the support staff. If it is unclear what could be the issue with the payment information, then you will need to contact iTunes Support anyway.
You were correct. I couldn’t do the update on the older Apple tv so I had to go into my Apple ID on my phone and re-enter my credit card info. Problem solved
Yes I figured it out. All you have to do is open up your Apple ID from any device. Go to payment info and re-enter your credit card info and save.
Verify that your payment details are correct. If it persists contact itunes
Hi Phoenix . I changed my payment info on my ipad pro. It saved but still I can’t rent a movie. Still get that same crazy message too! Apple support doesn't seem to be able to help me.I have been waiting all day today for them to call me back ,even yhough it’s a holiday,after a 3 and a half hour phone call Last night Any suggestions? They seem to be stumped but are trying to resolve. Dontcha luv technology!!
I tried that already
Also check to see if your Apple TV needs to be updated
Ty Phoenix.I did do that over actually with the tech observing ,no change. 😔
Yes ,did that too ,didn’t need any updates😔 we are stymied!!
What model Apple TV are you using, and what is the firmware currently running?
did do that with the tech assistant observing onscreen Phoenix from my Ipad pro.no luck.😔
You didn't answer my question. What model Apple TV and what firmware?
Hi there vazandrew. Was eating my dinner. it is MC572C/A. It is 6.2.1 apple tv software.
Cant rent movies
