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User profile for user: mickfish
mickfish Author
User level: Level 1
7 points

iPhone XS - settings Face ID & Passcode not available

I have just had my one month old iPhone XS replaced by Apple Store (ringer failure). After setting up the new phone through iCloud backup, I noted that under settings the option that I had on previous phone (and I see on other X phones) "Face ID & Passcode" is not visible. Using the Setting search bar for "Face ID" only brings up Face ID & Attention (accessibility). I have erased all settings and again restored but same issue. IOS 12.1.4 installed. So I am unable to re-do Face ID if needed and unable to change the Passcode.

How can I get the complete Settings option menu?

Posted on Feb 16, 2019 9:27 PM

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User profile for user: iW00
iW00
User level: Level 6
8,500 points

Posted on Feb 17, 2019 8:23 AM

Go to "Settings > Screen Time > Content & Privacy Restrictions" and turn off enabled "Content & Privacy Restrictions" or, if you need to have restrictions enabled, change "Passcode Changes" to "Allow".

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iPhone XS - settings Face ID & Passcode not available

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