App downloading stuck in "loading"

When I was trying to update my game (PUBG) I paused the download and charged my iPad battery. When I started the update again, it looks like that it continues, but it's stuck.


One more problem, the update could not be cancelled in the App Store or from the main desktop. Do anyone have any idea to fix this??

iPad mini, iOS 12

Posted on Feb 22, 2019 5:39 AM

Reply
1 reply

Feb 23, 2019 11:40 AM in response to SebastianLukman24

Good afternoon SebastianLukman24,


Welcome to the Apple Support Communities!


I understand you were updating the PUBG app on your iPad and the installation was interrupted. You mentioned the update could not be cancelled in the App Store. Once your iPad is fully charged, restart the iPad to refresh it and reestablish the connection to the App Store. You should be able to resume the update from the Purchased tab.


If you can’t download or update apps, or if apps get stuck


If you can't connect to the App Store, iTunes Store, or Apple Books


If the issue persists, you may need to delete and redownload the game. Before you do that, make a backup of your iPad. Contact the app developer if help is needed regarding game stats, etc. - How to contact an app developer


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

App downloading stuck in "loading"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.