I own an Apple iPhone-6S which had an unexpected shutdown problem and covered in their recall program.
Despite that the service center in India has charged me for the battery replacement and the Apple support team is neither providing a resolution nor a response in writing.
Is there an e-mail id or an escalation point as Apple support team is unwilling to give a response in writing.
Such a shame!
What does the original purchase date show to be on Apple's site?
What was the actual date of purchase of this iPhone?
There is a link in the article I provided to you to contact Apple if you paid for the battery replacement. But the first thing they are going to do is look at the original date of purchase. Also, is this a model originally sold for your market.
iPhone 6s Program for Unexpected Shutdown Issues - Apple Support
If it has been more than 3 years since the original purchase date of your iPhone you are not covered.
It’s a defective product sold by Apple covered in the recall program but they still charge for the battery replacement , fleecing the customers and when asked to give a written response they don’t want to
question is how do i escalate this to and how
raising the service request is useless
Be aware the defective parts from Apple are extremely rare. This could not even have Apple certified parts if this was bought from a third-party seller. You are correct, they still do charge you for a new battery, as they would not give away batteries every time they go bad. Maybe they require a written response just to see if they are eligible for a free battery upgrade, because if the battery health is high, and the product is purchased directly from Apple, then it may have been a truly defective Apple part. Thus, a free battery replacement would be applicable.
I have already checked the product was covered in the recall program and was within 3 years window from the sale date when this issue was raised with Apple service center in India.
Have already raised a service request but there is no resolution , is there a means to escalate this to Apple ? Maybe an e-mail ?
The phone was purchased from Apple and as mentioned was part of the recall program for the defective iPhone 6s sold by Apple.
Have already checked and the serial number is included in the recall program.
Do we know how this can be further escalated other than the service requests which is already done ?
I looked up on the coverage page it does not mention that, need to check the records , it was around Oct-Nov 2015 and raised the issue with Apple about the unexpected shutdown on 30 Jun 2018. Well within the 3 years window but still had to pay for the battery replacement to fix the issue
It’s was within 3 years of purchase when submitted for repair
If either the battery health or the battery life is low, it will do this due to insignificant power. Just be glad it’s not a Samsung. Those burn up rather than shut down.
iPhone 6s unexpected shutdown
