Activation lock
I bought a iPhone 7 Plus. The person I purchased it from days they have removed it from there iCloud but I still have the ‘activation lock’ screen up and will not restore/reset etc
iPhone 7 Plus
Question marked as
Find My iPhone Activation Lock - This is a security feature, presumably in part to deter re-selling of stolen devices.
http://support.apple.com/HT201365
Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock.
https://support.apple.com/HT201441
Get the owner of the account to remove the lock or return the device for a refund. It is otherwise useless to you.
If the owner has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
Apple may remove a lock if you can provide sufficient evidence of valid ownership such as providing the original (i.e., when the item was sold to the first owner) sales receipt, preferably one with your name on it. You must take the device to an Apple Store along with required documentation. There is apparently no set policy (I asked at an Apple Store) and a store may simply refuse, particularly if they are not satisfied you have proven ownership by provenance.
