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User profile for user: sadie831
sadie831 Author
User level: Level 1
5 points

cellular data

I am unable to connect to 4G LTE without getting an error message. My phone is able to connect to 3G and wifi just fine, but for some reason the 4G LTE will not work. I spoke with my carrier and after hours on the phone, they were unsuccessful and advised me to contact Apple. Has anyone else had this issue? If so, how do I fix it? Is it even an Apple issue?

iPhone XR, iOS 12

Posted on Feb 23, 2019 6:18 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,592 points

Posted on Feb 23, 2019 6:33 AM

If you are getting 3G, then there is no hardware issue.

If you have enabled 4G LTE on you iPhone and still not receiving 4G services


  1. From the Home screen, navigate: Settings  > Cellular.
  2. Ensure that the Cellular Data switch is turned On .
  3. Tap Cellular Data Options.
  4. Tap the Enable LTE switch to turn on  or off .



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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,592 points

Feb 23, 2019 6:33 AM in response to sadie831

If you are getting 3G, then there is no hardware issue.

If you have enabled 4G LTE on you iPhone and still not receiving 4G services


  1. From the Home screen, navigate: Settings  > Cellular.
  2. Ensure that the Cellular Data switch is turned On .
  3. Tap Cellular Data Options.
  4. Tap the Enable LTE switch to turn on  or off .



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cellular data

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