Help!

The back of my screen is busted. Do I call the nearest Apple store? Idk what to do! I have apple care.. I think 🤨

Posted on Feb 23, 2019 1:42 PM

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Posted on Feb 23, 2019 1:52 PM

Broken screens and the backs of the iPhone are not covered under warranty. If you have the newer series phones, the glass back cannot be replaced, it requires a complete phone replacement. See this for starting a Repair request, iPhone Repair - Official Apple Support


You can make a Genius Bar appointment and bring the device in. Costs can be found here, iPhone Repair - Official Apple Support

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Question marked as Top-ranking reply

Feb 23, 2019 1:52 PM in response to jacqulyn81

Broken screens and the backs of the iPhone are not covered under warranty. If you have the newer series phones, the glass back cannot be replaced, it requires a complete phone replacement. See this for starting a Repair request, iPhone Repair - Official Apple Support


You can make a Genius Bar appointment and bring the device in. Costs can be found here, iPhone Repair - Official Apple Support

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