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MacBook Pro 15” will not stay on with charged battery

Hello. I’m using a MacBook Pro 15-inch early 2011 A1286 running OS X High Sierra 10.13.6. I just recently replaced the battery, so I know the health of the battery is new (checked system report) as it’s been tested in another compatible machine. I can charge the battery fully using the wall charger.


Sometimes I cannot turn the Mac on when I know the battery has charge. The only way I can get it to turn on is by plugging in the wall charger and then pressing on button again, and it works.


This issue isn’t ideal (would like to overcome it some how) but I can live with it at least.


Then main issue is that when the battery is charged (whether it be 100% or any other amount) I can use the machine freely. Then at any given point (no correlation to time used, battery charge left etc) the machine randomly cuts out all together! I can then not turn on again without plugging in wall charger.


Once I then plug in wall charger, I can restart the machine and one it finally loads up whatever battery charge was remaining sometimes stays the same amount as before going off, sometimes decreases significantly and sometime fully depleats to read 4-6% (full discharges anything that was remaining. Usually the machine starts back with the correct time and date. One time it did flash a warning on setting the correct time and date once again, but the date and time had not been changed and therefore were correct.


I have tried both SMC and PRAM reset and no luck. I also tried starting the machine in safe mode, before shutting down and restarting fresh.


I started the machine and held down D-key to run diagnostic test. I selected ‘perform extended testing’ and let the machine run for 1hr 20mins (report stated) but I could have sworn it ran for longer. The error code that came up read ‘ 4HDD / 11 / 40000000: SATA(0,0) ‘


Please see attached for error report.


Could someone perhaps offer some advice on how I can use my machine correctly with the new (healthy) battery?


Thanks in advance


MacBook Pro 15", macOS 10.13

Posted on Feb 23, 2019 2:24 PM

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Question marked as Top-ranking reply

Posted on Feb 23, 2019 5:44 PM

That error message COULD be a False Alarm:


Mac notebooks: Apple Hardware Test may report "HDD" alert - Apple Support


If it passes other tests, and you do not have other drive issues, do not lose any sleep over it. Note that Disk Utility should be named Disk Directory Utility. It does not read or check anything outside of the Directory area of the drive.


Re: Battery

You may need to reset the SMC once again or several more times. Be certain that you use the keys on the correct SIDE of the keyboard, as the ones on the other side with the same labels are not "wired in" and will not give the desired result.


How to reset the System Management Controller (SMC) on your Mac - Apple Support


If that does not fix the problems, you should look more carefully at battery parameters, In addition to:

 menu >about this Mac > (system Report) > Power


... Coconut Battery is often suggested here.

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21 replies
Question marked as Top-ranking reply

Feb 23, 2019 5:44 PM in response to spudnit

That error message COULD be a False Alarm:


Mac notebooks: Apple Hardware Test may report "HDD" alert - Apple Support


If it passes other tests, and you do not have other drive issues, do not lose any sleep over it. Note that Disk Utility should be named Disk Directory Utility. It does not read or check anything outside of the Directory area of the drive.


Re: Battery

You may need to reset the SMC once again or several more times. Be certain that you use the keys on the correct SIDE of the keyboard, as the ones on the other side with the same labels are not "wired in" and will not give the desired result.


How to reset the System Management Controller (SMC) on your Mac - Apple Support


If that does not fix the problems, you should look more carefully at battery parameters, In addition to:

 menu >about this Mac > (system Report) > Power


... Coconut Battery is often suggested here.

Feb 24, 2019 9:03 AM in response to Grant Bennet-Alder

Hi @Grant


Thanks for getting back to me again.


Okay so i should be using this procedure below? As listed on - https://support.apple.com/en-us/HT201295


If the battery is nonremovable:


  1. Choose Apple menu > Shut Down.
  2. After your Mac shuts down, press Shift-Control-Option on the left side of the built-in keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds. If you have a MacBook Pro with Touch ID, the Touch ID button is also the power button.
  3. Release all keys.
  4. Press the power button again to turn on your Mac.


How many time should i be doing this total then? Just keep doing until it helps solve the problem?



Feb 23, 2019 11:21 PM in response to HWTech

Hello @HWTech.


Thank you very much for taking the time to write back. Very helpful!


I am aware of the known NVidia GPU issues on this machine. I have had this repaired once already. Additional to this i upgraded the HD to SSD (https://www.crucial.com/usa/en/macbook-pro-(15-inch,-early-2011)/CT85768430 and upgraded the RAM in 2016 (https://www.crucial.com/usa/en/macbook-pro-%2813-inch%2C-late-2011%29/CT3373724).


The battery is 3rd party, but it has been highly recommended by a technician i know who has his own outlet and runs the exact same machine (although he has is running Mojave) and he says the battery is very good and his current battery has been in it for 3 years now with no issues. I would take my machine to him but i am now living in another country sadly.


Please see attached DriveDX report showing the Health Indicators page. You can see the error logs shows no issues.


What do you suggest next then?


Thanks


Feb 25, 2019 4:27 AM in response to HWTech

Hi @HWTech.


Thanks for the insight.


I have tried your method of SMC reset whilst in the apple boot picker menu. Holding down the keys and power button for 10 seconds and releasing i don't see a change in the wall adapter led, apart from when it changes from (orange) to green for a flicker (maybe one second) then back to orange. Is this the sign you are on about that signifies the SMC reset has been complete?


As for the firmware update, this has all now been completed as per the screenshot below. Very easy following your steps, thank you for the thoughtful insight in to other potential issues.


So from what you say it's likely to be the 3rd party battery? Why is it the same battery works in the technicians machine who sold it to me all well and good with no issues as i previously mentioned?


The only difference i know of between his machine and mine is high sierra and mojave. I don't want to fall in the trap of because i haven't got the latest OS X this might be the issue! To be honest i never had battery issues until i upgraded to High Sierra!


Feb 23, 2019 4:38 PM in response to spudnit

The Apple Hardware Test appears to be telling you the hard drive has failed. Run DriveDX to see if it reports your drive as bad to confirm the failure. If DriveDX reports it as good, then please post a screenshot of the "Health Indicators" and see if any errors are listed on the "Errors Log" tab of DriveDX.


If the drive is failing, then you want to get your data off it as quickly as possible if you do not have verified working backups. It would be best to boot from an external drive or put the laptop into Target Disk mode to connect it to another Apple system to do this as it lessens drive wear on the failing drive. Turning Spotlight off is also recommended so the other system doesn't cause more wear while retrieving the data.


Carbon Copy Cloner (CCC) is a good app to use as it can ignore errors and also log the items it could not copy. It also allows you to choose which data to copy so you can get the critical stuff first (may need to use the Advanced mode interface). If too many errors occur or the copy is taking way too long, then stop as the drive is getting worse. At this point there would only be two ways to proceed in retrieving data (special cloning software --not CCC or SuperDuper, etc., or a professional data recovery service). If the data is critical and you don't have backups, then a professional data recovery service is your best option. The more you use the drive the harder it will be for them to recover data.


This could be the source of your random system shut downs, but your drive could have been this way a long time if the failure isn't severe. I'm not sure it would explain the power on issues though. It is possible the battery you have does have an issue (especially if it is a third party battery) and only manifests at power on. Good third party batteries are hard to find.


I believe this model laptop also had known NVidia GPU issues. There is a slim possibility it could be starting to fail.

Feb 23, 2019 11:27 PM in response to Grant Bennet-Alder

Hello @Grant.


Thank you also for your reply, very insightful to know this might be an incorrect message.


How many times do you suggest that i reset the SMC? Is there a suggested amount? By this method, i should be shutting down machine, removing the back case, disconnecting battery for a short while (maybe 2 mins) then holding down the power button for 5 seconds before releasing, reconnecting battery, securing back panel once again and starting the machine once again?


Sorry i've watched lots of videos on youtube about this, read many forum posts etc so i'm confusing all the different methods specific to SMC reset.


Thanks



Feb 24, 2019 6:44 AM in response to spudnit

The procedure you describe is not correct for any Macintosh. When the article says a 'Macintosh with a removable battery' they mean a battery can be removed in 6 seconds without any tools other than a dime. I think the last of those were the white MacBooks, about 2008.


You should be using the procedure for Macbook Pro computers that do NOT have a removable battery. It requires the power adapter connected, and only holding down a combination of keys on the keyboard and the use of the power button.


One big problem (in addition to sometimes horrendous production quality) is that YouTube Videos do not get subject to any serious scrutiny. There is no way to know what is great advice and what is cråp. There are now some YouTube Video produced by Apple, and they appear to be excellent.


Your Drive looks fine. It is certainly NOT the cause of these power problems.

Feb 24, 2019 9:33 AM in response to spudnit

This is not intended to cast aspersions on you, but the recommendation to do this multiple times comes from the inability of Users to follow these directions TO THE LETTER, plus sometimes it does not work "just because". So if it does not seem to have done anything, do not give up until you have done the procedure a handful of times.


What it does is make sure the System Management Controller has re-derived the device tree, taken careful note of the up-to-the moment parameters of the battery (as reported by the micro-controller in the battery), and all internal devices are starting from the same point.

Feb 24, 2019 10:13 AM in response to Grant Bennet-Alder

Hi @grant thanks again for your response.


Good to know the above. How can i tell using the above procedure to reset the SMC when it has worked? I carried out the procedure before but there was no telling whether it had registered at all. Flashing light, chime etc.


Is there something specific to look out for? Also, when should you carry out the SMC reset multiple times? In quick succession? Or allow time between shutting down and holding down the keys and power button....?

Feb 24, 2019 10:53 AM in response to spudnit

If you hold the Option key while powering on the laptop you get the Apple boot picker menu. While this is displayed if you perform the SMC reset, the laptop will power down. Best way to know if it worked. The Magsafe LED should also go dark for a second, but sometimes is hard to tell.


Your battery is the most likely source of the problem and the only way to know for sure is to try another one. Good reliable Lithium Ion batteries are hard to find. Even Apple has had quality issues with them and Apple is much more particular about quality than the third party ones. Since the issue only occurs while running on battery power I think it is a safe bet.


As for your MX300 SSD, it appears healthy, but I would highly recommend you update the SSD's firmware. I've personally seen problems on any firmware older than M0CR060, but I don't believe it has caused you any issues yet. You will need to download the manual firmware updater ISO from the Crucial SSD support site and create a bootable USB drive from the .iso file using Etcher.


I should add, that the Apple Hardware Test fails because it is only expecting a standard hard drive. It doesn't know about SSDs as they weren't an option for this system.

Feb 25, 2019 7:10 AM in response to spudnit

Yes, when the Magsafe LED changes colors it should mean it reset.


This brand of battery may be a good brand, but it doesn't mean there couldn't be a defect. Besides if it isn't the battery, then it may not be worth repairing. There is a slim possibility you are starting to see signs of the GPU issue which was common on the NVidia GPUs for this laptop. If the laptop runs without issue on the power adapter, but shuts down on battery power, this is the most likely part to replace first and the cheapest & easiest.

Feb 25, 2019 9:28 AM in response to HWTech

Hi @HWTech,


Yes the NVidia GPU issues don't concern me too much as i am aware of those and i have had this repaired already as i mentioned.


It seems like by power of deduction, this is leading us to battery replacement (once again) even though this new battery was new.


Could not having Mojave installed potentially be hindering my issue?


Also, can you suggest a good link for an official trusted compatible battery for A1286? Any links please?


Thanks



Feb 25, 2019 11:27 AM in response to spudnit

Recently I've been getting batteries from a vendor who does not sell direct to the public. In the past I have purchased batteries from MacSales, but I've gotten some bad batteries from them. PowerBook Medic and iFixIt are reputable vendors as well, but usually don't have much stock. The best source of batteries for Macs has been Apple. All of the third party vendors I've tried (except for the one that does not sell direct to consumers) have had issues at one time or another. Your best bet for a battery is probably MacSales.com.


The reason I mentioned GPU issues is because the symptoms can be shutdowns & reboots IIRC. Even though you had the Logic Board replaced previously doesn't mean it doesn't have the same issue again with slightly different symptoms.

MacBook Pro 15” will not stay on with charged battery

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