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Activation lock

I had forgot my ipad pass code so I updated n restored it to factory settings using itunes... But now after restoring it... It is not taking my apple Id... Error showing as *The apple Id ***********@gmail.com,cannot be use for activation lock.... Please advice

Posted on Feb 23, 2019 7:35 PM

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Question marked as Best reply

Posted on Feb 23, 2019 7:53 PM

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.




Activation Lock - Turn off Find My iPhone 




If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.




Genius Bar Reservation US




or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.




Apple ID Support




Apple ID Support (2) 




Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 




Apple Support using Twitter




Or fill out and submit this form.

1 reply
Question marked as Best reply

Feb 23, 2019 7:53 PM in response to Ibrahimchitt

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.




Activation Lock - Turn off Find My iPhone 




If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.




Genius Bar Reservation US




or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.




Apple ID Support




Apple ID Support (2) 




Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 




Apple Support using Twitter




Or fill out and submit this form.

Activation lock

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