Music wont download on Galxy S9

Why cant I download apple music on a galaxy 9? I have apple music family plan that is supposed to work with Android but will not download


Posted on Feb 27, 2019 5:33 PM

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Question marked as Top-ranking reply

Posted on Mar 7, 2019 10:00 AM

Hi cop2593,


Thank you for reporting this issue, we've noticed a few posts that have described not being able to download content after updating your device to the latest version of Android. We're trying a few things on the web side, at Apple, to resolve this issue.


Would you be able help us understand if these changes have helped to resolve this issue? You can begin by cancelling any pending downloads in the Apple Music app, rebooting your device, then attempting to download the playlists, albums, or video content you'd like to save for offline playback later.


Please test over the next couple of days, and let us know if the issue is resolved for you. If it is not, please post an update here listing the current behavior you're seeing.


Thanks!

2 replies
Question marked as Top-ranking reply

Mar 7, 2019 10:00 AM in response to cop2593

Hi cop2593,


Thank you for reporting this issue, we've noticed a few posts that have described not being able to download content after updating your device to the latest version of Android. We're trying a few things on the web side, at Apple, to resolve this issue.


Would you be able help us understand if these changes have helped to resolve this issue? You can begin by cancelling any pending downloads in the Apple Music app, rebooting your device, then attempting to download the playlists, albums, or video content you'd like to save for offline playback later.


Please test over the next couple of days, and let us know if the issue is resolved for you. If it is not, please post an update here listing the current behavior you're seeing.


Thanks!

Mar 2, 2019 8:05 AM in response to cop2593

Mine worked fine untill to things happen I downloaded the new operating system on my s9 phone and the Apple music app update it. My friend has the exact same phone is exact same plan and she tried it and it downloaded for her no reason why. it even downloads but still says it's downloading but I can play them offline it's so weird.

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Music wont download on Galxy S9

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