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Cannot remove AppleCare virus from my macbook

I cannot remove apple care virus


MacBook Pro 13", macOS 10.14

Posted on Feb 28, 2019 8:40 AM

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Posted on Feb 28, 2019 9:04 AM

There is no website for AppleCare.


Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).


Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.


If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

9 replies
Question marked as Best reply

Feb 28, 2019 9:04 AM in response to gloriafrombradenton

There is no website for AppleCare.


Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).


Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.


If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

Feb 28, 2019 12:09 PM in response to gloriafrombradenton

Yeah, that's a scam, but try Malwarebytes 1st, if that doesn't do it them Post a report from this please...


EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.


http://www.etresoft.com/etrecheck

Feb 28, 2019 12:23 PM in response to gloriafrombradenton

go to safari > preferences, then go to extensions, uninstall all of the extensions on your computer, then delete all of the caches and cookies on your browser. do this by going back to your preferences and then going to privacy. Click on manage website data, and press remove all. Then quit safari and reopen it. If that doesn't solve your problem use malawarebytes to search your system for a virus.

Cannot remove AppleCare virus from my macbook

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