The screen popped up with the AppleCare Protection Plan logo. It said "Your system is infected with 3 viruses!". What do I do now?

Question

Level 1

5 points

The screen popped up with the AppleCare Protection Plan logo. It said "Your system is infected with 3 viruses!". What do I do now?

I pushed the scan button and got screen that said

"Download required"; your mac is heavily damaged (33.2%); "Virus Information - Virus name: Tapsnake, CronDNS, Dubfishicv - Risk HICH - Infected Files:/os/apps/hidden/os-component/X/snake.icv/os/local/config/keyboard/retype.icv......

Virus Removal:

Mac Speedup Pro

Rating: 9.9/10

Price: Free

What do I do.

MacBook Air

Posted on Sep 17, 2019 8:16 AM

Reply

Answer 1

Best reply

dialabrain

Level 10

122,549 points

Sep 17, 2019 8:28 AM in response to dennislm

Read: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Reply

Answer 2

Kurt Lang

Level 9

58,152 points

Sep 17, 2019 8:22 AM in response to dennislm

Pure scam. There is no method of any kind to see what's on anyone's computer through a web browser. Just close the window.

There's also no such path as they show. A folder named hidden would still be visible. It would have to be named .hidden to cause the OS to hide it.

Reply

Answer 3

Allan Jones

Level 9

68,714 points

Sep 17, 2019 8:36 AM in response to dennislm

Also, who would consider an app that can't even be given away without a scam pop-up. Must be really bad!

Reply

The screen popped up with the AppleCare Protection Plan logo. It said "Your system is infected with 3 viruses!". What do I do now?

Similar questions