Dual Sim - Voicemail not received for both numbers

Have one number for Business and Personal. My Business line is the eSim, with ATT and my personal is the physical SIM with Verizon. Voicemail only shows up for my personal/physical SIM. How do I get to voicemails from my phone without dialing into the number?

iPhone X, iOS 12

Posted on Feb 28, 2019 10:27 AM

Reply
1 reply

Mar 1, 2019 11:55 AM in response to joyL97

Hi  joyL97,


Thanks for bringing this issue to Apple Support Communities today. It sounds like you are not getting visual voicemail for your eSim business line.


Have a look at: Using Dual SIM with an eSIM. Please note: "When you're on a call, an incoming call on your other phone number will go to voicemail, if you have voicemail set up with your carrier." and "If data roaming is on for the number that uses cellular data, then Visual Voicemail and MMS will be disabled on your voice-only number."


Your carrier would be the one to activate voice mail. You should contact AT&T to see if visual voicemail is available for your eSim line. Please also see: Set up Visual Voicemail on your iPhone


Have a great weekend!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Dual Sim - Voicemail not received for both numbers

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.