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User profile for user: Lisa337
Lisa337 Author
User level: Level 1
10 points

Visual voicemail and dual sim on iPhone 12

Hi everyone, hope you all are well. I just set up dual sim on my iPhone 12. Both phone numbers are with At&T and I have set up each voicemail account by dialing in manually.


When I go to my visual voicemail and click greeting, I only see one account listed and not both even though it says “ To change your voicemail greeting first select an account.”


I have called and left voicemails on both numbers and am only notified of one of them.


I also have data roaming turned off on each line.


I’m hoping there is a fix! I will be really disappointed if I can’t see/be notified of either number’s voicemail.


Thank you in advance for your assistance!


Lisa


iPhone 12, iOS 14

Posted on Mar 22, 2021 6:10 PM

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,118 points

Posted on Mar 22, 2021 7:17 PM

I use DUAL SIMs as well. (One eSIM and One Physical SIM) just like you. I have been using this setup on the iPhone XS Max and now on the iPhone 12 Pro Max. I have not had the visual voicemail issues that you are having. I doubt that there is a fix coming because one is not needed, in my opinion.

The voicemail feature is provided and managed by the carrier. I have had visual voicemail issues twice in the past when I was using the single SIM setup with older iPhones. Each time the carrier was able to reset the voicemail on their end and I simply rebooted the iPhone at mine. That fixed things. The Dual SIM setup is no different when it comes to visual voicemail.

  1. Reboot your iPhone by turning it completely OFF and then back on again. See whether that fixes things (You may have already tried this).
  2. Call your carrier and have them reset your voicemail on the line that is in question. Then set it up once more.


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,118 points

Mar 22, 2021 7:17 PM in response to Lisa337

I use DUAL SIMs as well. (One eSIM and One Physical SIM) just like you. I have been using this setup on the iPhone XS Max and now on the iPhone 12 Pro Max. I have not had the visual voicemail issues that you are having. I doubt that there is a fix coming because one is not needed, in my opinion.

The voicemail feature is provided and managed by the carrier. I have had visual voicemail issues twice in the past when I was using the single SIM setup with older iPhones. Each time the carrier was able to reset the voicemail on their end and I simply rebooted the iPhone at mine. That fixed things. The Dual SIM setup is no different when it comes to visual voicemail.

  1. Reboot your iPhone by turning it completely OFF and then back on again. See whether that fixes things (You may have already tried this).
  2. Call your carrier and have them reset your voicemail on the line that is in question. Then set it up once more.


Axel F.

Reply

Visual voicemail and dual sim on iPhone 12

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