Visual Voicemail not working

I got this fixed by:

1. Calling Apple, at (800) 275-2273, to walk through troubleshooting steps including removing my VPN and doing a Network Reset. This removed visual voicemail from my phone completely, so I was told to call my carrier to take over.
2. Called Verizon technical support, at (800) 837-4966, and they walked through resetting my voicemail. They said 99% of the time it worked, but in this case it didn’t. They routed me to advanced technical support.
3. Talked to Verizon advanced tech support. They went through the process of “reprovisioning” my voicemail by telling me to turn my phone off, while they did it, and turn my phone on 15 minutes later. When I turned my phone back on, 15 minutes later, everything worked great and all visual voicemail reappeared that was previously hidden.

hope that helps.

Happy to report that my second call to AT&T resolved the issue. I did need to get to a second level advisor.

The steps that need to be taken:

1 - With the iPhone turned off, re-provision the iPhone on their end.

2 - Restart the iPhone and, with WiFi off, open the phone app via the cellular network.

3 - Go to voicemail and enter new passcode to set up voicemail. This showed old phone messages in Visual Voicemail but not new ones.

4 - Go to System Settings under General, Transfer or Reset iPhone and Reset the Network Settings. This seems to be the key step to get things working.

Thanks again. Hope these steps will help others.

I had this same issue for a long time on my iphone. I went back and forth with several representatives from my carrier (AT&T), who were never able to get me properly set up with visual voicemail, though they said I was set up for visual voicemail. All I would get is the audio voicemail, where I would have to call to listen to voicemails (and no notifications of new voicemails). Resetting network settings did not work either.

Finally, I requested to speak to a senior tech support advisor. He was able to see that I was not set up with the proper visual voicemail on their end. I was set up with android visual voicemail, even though I have an iphone and should have been set up with visual voicemail for iphone. I don't know how that happened or why several representatives never previously caught that.

He explained that there are different types of visual voicemail for different types of phones, and a lower level tech support advisor may not have seen or realized that it was set up for the wrong type. After he made the change to visual voicemail for iphone, I had to restart my phone and then go through the process of setting up my voicemail with a passcode again, and then it worked fine.

Anyone having a similar issue should try talking to a senior tech support advisor from your carrier, and ask that they check that you are set up with the correct visual voicemail for your type of phone.

I had the same issue. Brought it to the Apple Store and they said it was a carrier issue. But he did ask if I “really” deleted all my vms. Scroll to the very bottom your vm list and there’s a “deleted messages” option. Turns out deleting a vm doesn’t actually delete it but moves it into that section. So every vm I had deleted over four years was still there.

I chose the “clear all” option.

my visual voicemail worked again after that.

I had this problem for a long time, I fixed it by texting VVM ON to 144 and it worked straight away.

I also changed a setting with my phone carrier (telstra) however that only changed that when someone called, the voicemail greeting was heard. Prior to that it wasn't. But I didn't actually get the voicemails to my phone until I did that txt msg. As soon as I did they all came through!

Resolved: For me this was a career problem, I lost my visual voice mail after I changed my device. Make sure that xfinity has the right device listed for you. When I first switched to xfinity they gave me a free 5g android phone but then I bought an iPhone and used my old SIM card without updating the device with xfinity so I lost my visual voice mail for few months until I called and informed them of the new device. They added the new device and the visual voice mail worked immediately.. good luck everyone!

I had a similar issue on my iPhone 11 and tried the suggestions found on various websites.

I brought it into the Apple store and they mentioned that it was a carrier issue, but they suggested I clear our my deleted voicemails. I didn't realize that when you delete a voicemail it isn't really deleted.

1) Open the phone app

2) Select the Voicemail icon at the bottom

3) Scroll to the very bottom of the Voicemail list and click "Deleted Messages"

4) Click "Clear All" in the top right

5) Click the "Clear All" which appears

It worked for me after that. I had never done this in the few years I had the phone so there were a lot!

I tried everything over several days. Something finally worked - don't ask me what it has to do with it, but it worked instantly:

Settings-> General -> Date & Time ->Toggle On "Set Automatically". Go back to phone app and check voicemail. Good luck!

I hope this works for you, too!

Then you need to try to speak to someone else, as frustrating as that may be. You may also want to make another visit to your Apple Store and see if they might be willing to swap out your device:

Genius Bar Reservation and Apple Support Options - Apple

I personally have AT&T and Visual Voicemail works perfectly with my 14 Pro Max as well as on the 14 Pros of several friends.

It's almost always an issue where your account needs to be reprovisioned to indicate there is an iPhone on the account and to enable Visual Voicemail.

It might also make sense for them to try setting your account up with a new eSIM.

My voicemail and my family's is finally fixed, however it was with the software update. I updated all our phones with the iOS 17.1 and our voicemail started to work. My carrier still could not figure it out. Not sure if this was the same others.

I called my carrier Boost Mobile and they said Visual Voicemail doesn’t work on Apple IOS 16.5.1. They are trying to get it to work, but it currently does not. (June 29, 2023).

I have verion and they told me to call *73 and it fixed mine . I don't know if att does the same thing you might try it .

If it were a firmware issue it wouldn't work for anyone, where instead it works for almost everyone - including other iPhone owners using your carrier.

Your cellular carrier needs to fix it in their system; odds are their system isn't properly configured for your service.