Visual Voicemail not working

same issue: Visual Voicemail not working. Been working with the provider and no resolution in sight. Tried everything. Went to apple store and still no solution. It appears to be a firmware issue. Apple keeps directing us to our carrier but the native visual voicemail is an apple iphone function not a carrier function. I can access my messages by dialing 123 and .......... but those same messages do not appear on my native visual voicemail page.

If it were a firmware issue it wouldn't work for anyone, where instead it works for almost everyone - including other iPhone owners using your carrier.

Your cellular carrier needs to fix it in their system; odds are their system isn't properly configured for your service.

We checked with our carrier, AT&T. There second level support, an engineer, spent over two hours with trying to get it to work. Evidently, they check app Apple's guidelines and are meeting them. It still does not work. the problem is only with my wife's new iPhone 14 Pro; my iPhone 11 works fine.

Then you need to try to speak to someone else, as frustrating as that may be. You may also want to make another visit to your Apple Store and see if they might be willing to swap out your device:

Genius Bar Reservation and Apple Support Options - Apple

I personally have AT&T and Visual Voicemail works perfectly with my 14 Pro Max as well as on the 14 Pros of several friends.

It's almost always an issue where your account needs to be reprovisioned to indicate there is an iPhone on the account and to enable Visual Voicemail.

It might also make sense for them to try setting your account up with a new eSIM.

Thanks for your reply. When I had checked with the AT&T engineer, he did reprovision the account and her 14 Pro was there. After spending all the time that he did on the issue, it seems that issue is not with our account, unless he did not completely know what he was doing. Apple gives me the same response as before – the issue is with the carrier.

I feel like we are caught in the middle of an unsolvable issue with no solution in sight. Right now, since there seems to be this issue with a number of 14 Pro phones, it seems that the issue must be with phone, which is what the AT&T engineer claims.

I’m sorry you’re getting the runaround.

Unless you have access to information others don’t, it is not a general issue with iPhone 14s of any type.

Of course that doesn’t help your situation any.

The fact remains that visual voicemail is a cellular carrier feature, and only they can enable it properly and have it work.

If you’re really frustrated you could purchase another iPhone 14 Pro and have it added to your account and see if the problem continues.

As Apple allows for a full refund for any reason within 14 days of purchase from them, at least you’d be able to confirm whether it was your device or not.

Thanks again. With your advice, I will be trying AT&T again. If they cannot get it working, I'll likely try the new iPhone idea.

Happy to report that my second call to AT&T resolved the issue. I did need to get to a second level advisor.

The steps that need to be taken:

1 - With the iPhone turned off, re-provision the iPhone on their end.

2 - Restart the iPhone and, with WiFi off, open the phone app via the cellular network.

3 - Go to voicemail and enter new passcode to set up voicemail. This showed old phone messages in Visual Voicemail but not new ones.

4 - Go to System Settings under General, Transfer or Reset iPhone and Reset the Network Settings. This seems to be the key step to get things working.

Thanks again. Hope these steps will help others.

So glad they finally got this sorted for you!!

This is not a carrier problem. I had all of the people I work with, friends and parents. Between us we hit just about every carrier and none of our voicemails work. There is Boosr, T-mobile, Verizon, xfinity. Should I go on. That tells you that it is an apple problem!!!! Please find a fix.

Yet in every case, what gets is working again is when the carrier resets things on their end.

Hundreds of millions of iPhone users' Visual Voicemail works as it should.

It was apples iOS 16 upgrade that caused the problem. If you are expecting the carriers to fix this then you need to send out to them that they need to and how. I was on with boost on Friday for over 2 hours and they said you need to contact apple it is their program and their update.

Boost is incorrect; blaming Apple is the easiest way of getting their customers off the phone.

This is a much bigger issue than the carriers are acknowledging. My story…my iPhone 7 (Verizon) visual voicemail stopped showing messages over a year ago (about the same time they introduced 5G in our area). My wife had same phone and same service plan with NO ISSUES. At Verizon store multiple times, on phone with “high-level” Verizon tech support multiple times over two months. Replaced SIM card, replaced phone (IPhone 12), added a signal booster unit to our home, reset network connection dozens of times, had Verizon reset my voicemail dozens of times……NOTHING works permanently. I ended up using a third-party voicemail app. I believe strongly that this issue is due to the network addition of 5G in some way …. the signal waves are different and shorter….and it is affecting thousands of us and the networks are not acknowledging it.

Visual voicemail not working after I updated to IOS 16.5. I have called my carrier 7X's

and none of there "FIXES" work. I have reset my network 2X's, turned airplane mode

on and off, re started my phone and VVM comes back on for maybe 1 day. Why can't this

fixed?????????