Visual Voicemail not working

It was apples iOS 16 upgrade that caused the problem. If you are expecting the carriers to fix this then you need to send out to them that they need to and how. I was on with boost on Friday for over 2 hours and they said you need to contact apple it is their program and their update.

Only your carrier can resolve this.

Millions of iPhone owners are using the same model iPhone as you with your carrier with no issues.

Sadly it’s too often a matter of finding the right support rep who can make the proper changes to your account in their system.

The moderator removed it for some reason. Wasn’t an official Apple response is my guess. I will try and repost the title to the article. I remember pulling down on the middle of the screen to clear the cached phone app that was the problem. VM has worked ever since.

It is a carrier issue.

Virtually every user who's had this fixed has had it fixed as a result of the carrier correcting something in their database, not by replacing hardware or by a new version of iOS.

Further, millions of users are using any given version of iOS without this issue.

I get that it's frustrating, but voice mail is a carrier function and therefore it's up to them to get it working correctly.

Visual VM,

I had issues and now VVM is working fine. My carrier Consumer Cellular was a big

help. I reset my network, turned airplane mode on and off and then for about a week

I turned on cellular along with WiFi, in the control panel, everything is AOK!!

This is a much bigger issue than the carriers are acknowledging. My story…my iPhone 7 (Verizon) visual voicemail stopped showing messages over a year ago (about the same time they introduced 5G in our area). My wife had same phone and same service plan with NO ISSUES. At Verizon store multiple times, on phone with “high-level” Verizon tech support multiple times over two months. Replaced SIM card, replaced phone (IPhone 12), added a signal booster unit to our home, reset network connection dozens of times, had Verizon reset my voicemail dozens of times……NOTHING works permanently. I ended up using a third-party voicemail app. I believe strongly that this issue is due to the network addition of 5G in some way …. the signal waves are different and shorter….and it is affecting thousands of us and the networks are not acknowledging it.

I’m having the same issue, I went to AT&T they troubleshoot my phone they changed my SIM/ESIM, they even tried to put my phone on a different plane and still no voicemail, then I was told it was a Apple issue, so I called Apple talked to 3 different people one guy had my restore my phone back to factory line out of the box,and still no voicemail, then they told me I had to go to Best Buy because they have Apple support there which I did and they can’t do anything, so now I have to go to an actual Apple support store and see if they can help me. At this point I’m just going to wait for the 15 to come out.

This non-functional Visual Voicemail problem began for us in late 2019 while using an iPhone 10 on Verizon.

In 2020, we upgraded to an iPhone 12 Pro and the frequency of the problem increased.

We tried just about everything, including time-consuming troubleshooting with Verizon and Apple tech support.

This usually fixed things temporarily:

• Toggling Siri in Settings / Siri & Search

and / or

• Turning off Wi-Fi and rebooting the iPhone

But, the problem would always eventually return.

Visual Voicemail has been a solid feature available on all iPhones since 2007!

From a technical standpoint, this really should not be complicated or difficult to fix.

It could be caused by a combination of things on the iPhone and confusion in the carriers VM system.

Anyhow, important, time-sensitive voicemails that are crucial to our business were getting lost in space for days.

Last week, in desperation, we switched carriers to T-Mobile and began using a brand new iPhone 15 Pro.

With a different carrier and new phone, I was certain that this would fix it.

Unfortunately, THE PROBLEM REMAINS!

I find it interesting that resetting Siri temporarily fixes the issue.

I wonder if a particular App or unknown setting is causing this bug?

Not all, but many of the voicemails we don't receive are placed from a landline.

Could noise or poor audio quality caused by calling from an old phone cause this problem?

We have the problem on a new iPhone 14 Pro. Spent two 2+ hour sessions with senior level tech support and engineers at AT&T. They determined that the service is working fine on their end and that it must be an issue with the iPhone or iOS software. Seems like the issue must be the iPhone as it works fine on my iPhone 11 which is in the same AT&T account.

See my earlier post. This is a completely random experience whose only possible cause (in my humble opinion) is the ever-increasing rollout of versions of 5G. The exact problem is that the message from the carrier to your phone (which creates the voicemail notification) is not reaching your phone. This is not a phone equipment problem or distance-from-the-cell tower problem.. good luck i gave up and use YouMail

Anyone who says this is a "Carrier Specific Issue" doesn't know what they're talking about. I have had the same problem for months and months with ATT and kept getting the run around so I switched to Verizon. Using my old phone from ATT it is still happening with Verizon. I upgraded my iphone 11 to an iphone 14 and wouldn't you know it, it's still happening. I've come to the conclusion it's an iphone visual voicemail issue. I am now returning the iphone 14 and switching to Android. I'll post an update if in fact this does fix the issue.

Hello

I have an iphone 11 and I was having the same problem. My phone is fully

updated and I did the airplane mode, turned my phone on to cellular/wifi

and the problem has gone. i am also now able to shut off cellular. I have

Consumer Cellular they were a big help and I have saved MAJOR CASH

with them.

I phone 11-I finally got my VM working. I turned on airplane mode then turned it off. I turned cellular

data on along with WIFI, I left in on that way for a few days. Now my VM and talk to text work. (I had

reset my network but that didn't work.)

I’m seeing iOS 17 is now available to download. Hoping the big update will fix this issue permanently. A few months ago, Verizon reset my voicemail. It seemed to work for a while. But then, after a few weeks or so, I was back to discovering multiple voicemails not making it to visual voicemail, but stuck with me calling and entering my password as only way to listen to them. I guess the worst part about all this is you don’t know you have voicemail sometimes unless you call your voicemail. That could be bad in an emergency. Well anyway, here’s to hoping it’s back to the way it was back in the day..