Visual Voicemail not working

Yep same…. Only with Telstra here in AU. We got 2 iPhone 14 Pros.. 1 for me and 1 for my wife. Converted from card SIM to eSIM. Used the migration assistant and everything worked ok. Visual Voicemail worked great on bit old devices (12Pro and 11).

My new 14 Pro works fine. My wife’s does not. Visual voicemail does not connect and we can see all her old Voicemails as of 9 Jan when we did the migration. Have tried all the tips I can find and nada. Voicemail at the carrier level is fine …. But the iPhone has lost the plot. Also getting the 1035 error when trying the update the greeting.

As this is my wife’s device…. I REALLY need to get this fixed to preserve household bliss…..currently running 16.3…. Last thing we can try now it’s to contact the carrier and see if they can reset her voicemail account.

same issue: Visual Voicemail not working. Been working with the provider and no resolution in sight. Tried everything. Went to apple store and still no solution. It appears to be a firmware issue. Apple keeps directing us to our carrier but the native visual voicemail is an apple iphone function not a carrier function. I can access my messages by dialing 123 and .......... but those same messages do not appear on my native visual voicemail page.

If it were a firmware issue it wouldn't work for anyone, where instead it works for almost everyone - including other iPhone owners using your carrier.

Your cellular carrier needs to fix it in their system; odds are their system isn't properly configured for your service.

We checked with our carrier, AT&T. There second level support, an engineer, spent over two hours with trying to get it to work. Evidently, they check app Apple's guidelines and are meeting them. It still does not work. the problem is only with my wife's new iPhone 14 Pro; my iPhone 11 works fine.

Thanks for your reply. When I had checked with the AT&T engineer, he did reprovision the account and her 14 Pro was there. After spending all the time that he did on the issue, it seems that issue is not with our account, unless he did not completely know what he was doing. Apple gives me the same response as before – the issue is with the carrier.

I feel like we are caught in the middle of an unsolvable issue with no solution in sight. Right now, since there seems to be this issue with a number of 14 Pro phones, it seems that the issue must be with phone, which is what the AT&T engineer claims.

I’m sorry you’re getting the runaround.

Unless you have access to information others don’t, it is not a general issue with iPhone 14s of any type.

Of course that doesn’t help your situation any.

The fact remains that visual voicemail is a cellular carrier feature, and only they can enable it properly and have it work.

If you’re really frustrated you could purchase another iPhone 14 Pro and have it added to your account and see if the problem continues.

As Apple allows for a full refund for any reason within 14 days of purchase from them, at least you’d be able to confirm whether it was your device or not.

This is not a carrier problem. I had all of the people I work with, friends and parents. Between us we hit just about every carrier and none of our voicemails work. There is Boosr, T-mobile, Verizon, xfinity. Should I go on. That tells you that it is an apple problem!!!! Please find a fix.

It was apples iOS 16 upgrade that caused the problem. If you are expecting the carriers to fix this then you need to send out to them that they need to and how. I was on with boost on Friday for over 2 hours and they said you need to contact apple it is their program and their update.

See my earlier post. This is a completely random experience whose only possible cause (in my humble opinion) is the ever-increasing rollout of versions of 5G. The exact problem is that the message from the carrier to your phone (which creates the voicemail notification) is not reaching your phone. This is not a phone equipment problem or distance-from-the-cell tower problem.. good luck i gave up and use YouMail

Only your carrier can resolve this.

Millions of iPhone owners are using the same model iPhone as you with your carrier with no issues.

Sadly it’s too often a matter of finding the right support rep who can make the proper changes to your account in their system.

Just wanted to link to a complete list of known solutions. You didn’t mention a couple of (minor) ideas on this list. iPhone 14 Pro Max on AT&T here. I only had issues with voicemail transcription- visual was working. The network reset worked for me, though I tried nearly everything on the list prior. Hope you have found a solution.

List of Voicemail Solutions - maybe one will be helpful for you or someone else looking here.

It’s regrettable how carrier reps too-often point their own customers to “Apple” when the problem is “internal.”

Suspect it’s a result of high-turnover in entry-level customer-contact positions, but it IS frustrating.

Resolved: For me this was a career problem, I lost my visual voice mail after I changed my device. Make sure that xfinity has the right device listed for you. When I first switched to xfinity they gave me a free 5g android phone but then I bought an iPhone and used my old SIM card without updating the device with xfinity so I lost my visual voice mail for few months until I called and informed them of the new device. They added the new device and the visual voice mail worked immediately.. good luck everyone!

The moderator removed it for some reason. Wasn’t an official Apple response is my guess. I will try and repost the title to the article. I remember pulling down on the middle of the screen to clear the cached phone app that was the problem. VM has worked ever since.