Visual Voicemail not working

After the update of iOS 16.1. I cannot get my visual voicemail to work nor get any notifications of new voicemail.


I googled how to troubleshoot this matter and tried everything. Restarting my phone, turning the airplane mode on and off, reinserting my SIM card, resetting my network, changing my voicemail password (would always say error try again later).


So I went ahead and reached out to my phone carrier, was assured that changing my password would work but had to wait 24 hours. 24 hours had passed and still nothing. Reached out again and talked to another representative, was told they were getting error on their end too and for me to wait another 72 hours to hear back from the customer service. A week later I did not hear anything back and again reached out. Was told that maybe my SIM card needed to be changed. So I drove to the nearest carrier store, got my SIM card changed and still no visual voicemail nor notifications. Was told to go to Best Buy and talk to the geek squad, they can help troubleshoot it. So of course I drove to Best Buy. Did some diagnostic and everything came back normal, nothing was found wrong with my phone.


Now I am reaching out to see if anyone is having the same issue or if anyone knows how to fix it?! I am getting frustrated, I already exhausted everything I can possibly do.

iPhone 12 Pro

Posted on Nov 20, 2022 12:08 AM

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Posted on Mar 6, 2023 1:12 PM

I got this fixed by:

  1. Calling Apple, at (800) 275-2273, to walk through troubleshooting steps including removing my VPN and doing a Network Reset. This removed visual voicemail from my phone completely, so I was told to call my carrier to take over.
  2. Called Verizon technical support, at (800) 837-4966, and they walked through resetting my voicemail. They said 99% of the time it worked, but in this case it didn’t. They routed me to advanced technical support.
  3. Talked to Verizon advanced tech support. They went through the process of “reprovisioning” my voicemail by telling me to turn my phone off, while they did it, and turn my phone on 15 minutes later. When I turned my phone back on, 15 minutes later, everything worked great and all visual voicemail reappeared that was previously hidden.


hope that helps.

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71 replies

Mar 23, 2023 6:24 AM in response to JRWeber

I’m sorry you’re getting the runaround.


Unless you have access to information others don’t, it is not a general issue with iPhone 14s of any type.


Of course that doesn’t help your situation any.


The fact remains that visual voicemail is a cellular carrier feature, and only they can enable it properly and have it work.


If you’re really frustrated you could purchase another iPhone 14 Pro and have it added to your account and see if the problem continues.


As Apple allows for a full refund for any reason within 14 days of purchase from them, at least you’d be able to confirm whether it was your device or not.

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Visual Voicemail not working

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